Client Services Representative

National Veterinary Associates; Oro Valley (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Health insurance

Paid Time Off (PTO)

Ongoing training and development

Job summary

Sahuaro Vista Veterinary Clinic, part of National Veterinary Associates, is looking for a Customer Service Representative (CSR) in Oro Valley, Arizona. This role involves providing a welcoming environment for clients and their pets, managing communications, and handling administrative tasks.

The ideal candidate will have strong customer service experience, excellent multitasking abilities, and a positive, empathetic attitude. Benefits include competitive pay, health insurance, and ongoing training.

Qualifications

• Exceptional customer service experience required.
• Previous experience in a veterinary hospital or medical office is a plus.
• Comfortable learning new software.
• Strong written communication skills.

Responsibilities

• Welcome clients and their pets professionally.
• Manage a multi-line phone system for scheduling.
• Handle invoices, payments, and account balancing.
• Maintain communication via phone, email, and text.
• Assist clients with pharmacy pickups and inquiries.
• Update electronic medical records accurately.

Skills

Multitasking abilities

Strong problem-solving skills

Excellent verbal communication

Empathy and positivity

Job description

Company: Sahuaro Vista Veterinary Clinic

Job Type: Full-Time / Part-Time

Experience: Previous veterinary or medical front desk experience preferred, but excellent customer service experience is a must!

About Us

At Sahuaro Vista Veterinary Clinic, we believe that an exceptional client experience starts with an empowered, appreciated team. As the first and last face our clients see, our Customer Service Representatives are the heartbeat of our hospital. If you love working with people and pets, thrive in a fast-paced environment, and want to be part of a culture where your hard work is celebrated, we want you on our team!

Why Join the Sahuaro Vista Family?

We set ourselves apart by investing heavily in our workplace culture, ensuring our front-of-house team feels entirely supported by leadership and medical staff alike.

A Culture of Appreciation: From regular 1:1 check-ins to staff appreciation initiatives, we prioritize a positive, respectful environment where you are never just a number.

A Truly Collaborative Team: We pride ourselves on strong communication and mutual respect between our front desk and our medical team.

Professional Growth: We provide comprehensive training and love supporting our team members as they develop their professional skills.

What You’ll Do

As a CSR, you are the ultimate multi-tasker and the bridge between our clients and medical staff. Your daily impact will include:

• Welcoming clients and their pets with a warm, empathetic, and professional demeanor.
• Managing a multi-line phone system—answering questions, scheduling appointments, and routing messages accurately.
• Checking clients in and out, managing invoices, processing payments, and accurately balancing a daily drawer.
• Maintaining clear, concise, and professional communication via phone, email, and text platforms.
• Assisting clients with pharmacy pickups, prescription food orders, and basic preventative care inquiries.
• Managing and updating electronic medical records with high attention to detail.

What We Are Looking For

Experience: Exceptional customer service experience is required. Previous experience in a veterinary hospital or medical office is a major plus.

Skills: Strong multitasking abilities, comfortable learning new software, and a solid knack for problem‑solving.

Mindset: An empathetic, positive attitude. You should genuinely enjoy helping people and thrive in a collaborative team setting.

Communication: Excellent verbal and written communication skills, with the ability to stay calm and compassionate under pressure.

Benefits & Compensation

• Competitive hourly pay (commensurate with experience).
• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and holiday pay.
• Ongoing training and professional development.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.