Veterinary Receptionist & Client Care Champion

Howland Community Animal Hospital; Warren (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Howland Community Animal Hospital in Warren, OH seeks a Receptionist to manage a multi-line phone system, greet clients warmly, and coordinate appointments and payments. This role supports veterinarians by ensuring smooth front-desk operations and excellent client service.

The successful candidate will be organized, compassionate, and able to educate clients on preventive care while prioritizing each pet's well-being. Weekend availability is often required.

Qualifications

• Passion for excellent customer service and love for animals.
• Exceptional communication skills and a positive attitude under pressure.
• Strong organizational skills; able to multitask in a fast-paced environment.
• Collaborative, team-first mindset; able to work independently or with direction.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain medical records, manage appointment schedules, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Vet software

Tools

Vet software

Job description

Howland Community Animal Hospital in Warren, OH seeks a Receptionist to manage a multi-line phone system, greet clients warmly, and coordinate appointments and payments. This role supports veterinarians by ensuring smooth front-desk operations and excellent client service.

The successful candidate will be organized, compassionate, and able to educate clients on preventive care while prioritizing each pet's well-being. Weekend availability is often required.