Veterinary Receptionist & Client Care Advocate

XPrep Learning Solutions LLC; Oak Creek (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Pet insurance

Education allowance

Employee discounts

Job summary

BluePearl Specialty + Emergency Pet Hospital in Oak Creek, WI is seeking Veterinary Receptionists who excel in customer service and compassion. You will be the first client contact, ensuring a welcoming, professional experience as you support our veterinary team.

Typical duties include greeting clients, scheduling, coordinating with technicians, and providing emotional support to grieving clients in a fast-paced emergency and specialty environment.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to listen compassionately and communicate clearly.
• Remain calm in emotional situations and support clients appropriately.

Responsibilities

• Greet clients warmly and provide professional acknowledgment.
• Schedule appointments and confirm details with clients.
• Serve as liaison between clients and veterinary staff.
• Offer emotional support to grieving clients with discretion.
• Assist in guiding clients through the intake and appointment process.

Skills

Customer service

Communication

Empathy

Calm under pressure

Job description

BluePearl Specialty + Emergency Pet Hospital in Oak Creek, WI is seeking Veterinary Receptionists who excel in customer service and compassion. You will be the first client contact, ensuring a welcoming, professional experience as you support our veterinary team.

Typical duties include greeting clients, scheduling, coordinating with technicians, and providing emotional support to grieving clients in a fast-paced emergency and specialty environment.