Veterinary Client Services Coordinator — Growth & Compassion

AAVMP; Spring (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Trupanion pet insurance discounts

Career growth opportunities

Continuing education allowances

Job summary

BluePearl Pet Hospital in Spring, TX is seeking an experienced Client Service Coordinator. The role entails greeting clients, coordinating appointments, and providing compassionate support to pet owners in a fast-paced emergency and specialty care environment.

The ideal candidate has at least 1 year of veterinary receptionist experience and excels in customer service. This on-site position offers growth opportunities and a supportive team atmosphere.

Qualifications

• Minimum 1 year veterinary receptionist experience.
• Strong customer service in a veterinary setting.
• Ability to stay calm in emotional, fast-paced environments.

Responsibilities

• Greet clients at hospital entry with warmth and professionalism.
• Listen compassionately and communicate clearly by phone and in person.
• Assess arrival needs and determine emergency vs standard.
• Confirm appointments and prep instructions for pets.
• Provide emotional support and resources to grieving clients.
• Coordinate between clients and service teams for pet remains handling.
• Direct callers/visitors to the appropriate team member.

Skills

Customer service

Communication

Compassionate listening

Job description

BluePearl Pet Hospital in Spring, TX is seeking an experienced Client Service Coordinator. The role entails greeting clients, coordinating appointments, and providing compassionate support to pet owners in a fast-paced emergency and specialty care environment.

The ideal candidate has at least 1 year of veterinary receptionist experience and excels in customer service. This on-site position offers growth opportunities and a supportive team atmosphere.