Pet Care Concierge & Front Desk Specialist

Accreditation Council for Graduate Medical Education; Oak Creek (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Trupanion pet insurance

Discounts for pet treatments

Annual continuing education allowance

Career development programs

Family-like culture

Job summary

BluePearl Specialty + Emergency Pet Hospital in Oak Creek, WI, is looking for a Veterinary Receptionist who will be the first point of contact for clients. You must possess excellent customer service skills, function compassionately in emotional situations, and clearly communicate with clients both in person and on the phone. The role involves greeting clients, assessing urgent needs, confirming appointments, and providing emotional support. BluePearl offers a supportive environment focused on professional growth with ongoing education and training opportunities.

Qualifications

• Excellent customer service skills and a compassionate demeanor.
• Ability to function calmly in emotional situations.
• Clear communication both in person and over the phone.

Responsibilities

• Greet clients warmly and provide professional acknowledgement.
• Assess the needs of arriving clients and pets.
• Confirm appointments and provide accurate information.

Skills

Customer service skills

Compassionate listening

Strong communication

Emotional support

Job description

BluePearl Specialty + Emergency Pet Hospital in Oak Creek, WI, is looking for a Veterinary Receptionist who will be the first point of contact for clients. You must possess excellent customer service skills, function compassionately in emotional situations, and clearly communicate with clients both in person and on the phone. The role involves greeting clients, assessing urgent needs, confirming appointments, and providing emotional support. BluePearl offers a supportive environment focused on professional growth with ongoing education and training opportunities.