Compassionate Veterinary Front Desk Specialist

AAVMP; Oak Creek (WI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Pet insurance

Employee discounts on pet care

Continuing education allowance

BluePearl University training

On-site social worker support

Family-like hospital culture

Job summary

BluePearl Specialty + Emergency Pet Hospital in Oak Creek, WI is seeking a Veterinary Receptionist. You will be the first contact for clients, greeting them warmly and guiding them through the intake process with calm professionalism.

The role requires compassionate listening, clear communication, and the ability to assess emergencies while coordinating appointments. The position emphasizes emotional support for clients, acting as a liaison among clients and the care team, and contributing to a

Qualifications

• Excellent customer service skills and a compassionate approach.
• Clear, calm, and articulate communication with clients.
• Ability to listen actively and respond empathetically to emotionally charged situations.
• Strong professionalism when coordinating appointments and guiding clients.
• Capable of functioning calmly in stressful emergency care environments.

Responsibilities

• Greet clients with friendly eye contact and warm acknowledgement.
• Maintain a friendly, approachable demeanor and clear telephone communication.
• Assess each arrival to determine urgency (stat vs standard).
• Confirm and communicate appointment details and preparation requirements.
• Provide emotional support and resources to grieving clients when needed.
• Serve as liaison between clients and team members during pet care processes.

Skills

Customer service

Communication

Empathy

Active listening

Calm under pressure

Job description

BluePearl Specialty + Emergency Pet Hospital in Oak Creek, WI is seeking a Veterinary Receptionist. You will be the first contact for clients, greeting them warmly and guiding them through the intake process with calm professionalism.

The role requires compassionate listening, clear communication, and the ability to assess emergencies while coordinating appointments. The position emphasizes emotional support for clients, acting as a liaison among clients and the care team, and contributing to a