Veterinary Front Desk & Client Care Specialist

BluePearl Pet Hospital; Durham (NC); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Pet insurance

Employee discounts

Education resources

Job summary

BluePearl Pet Hospital is seeking Veterinary Receptionists to be the first contact for clients, ensuring warm, professional greetings and smooth check-ins. You will manage calls, appointments, and client communications with empathy in a fast-paced animal-hospital setting.

Benefits include growth opportunities within the Mars Veterinary Health network, supportive training resources, and pet-insurance perks for associates.

Qualifications

• Greeting clients warmly and communicating clearly.
• Ability to handle emotional situations with compassion.
• Experience with scheduling appointments and confirming details.
• Ability to function calmly in a busy hospital lobby.

Responsibilities

• Greet clients and provide friendly, professional service.
• Answer phones, triage needs, and connect to the right team member.
• Schedule, confirm, and manage client appointments.
• Provide emotional support to grieving clients when needed.
• Serve as liaison between clients and services during pet care processes.

Skills

Guest services

Phone etiquette

Compassionate communication

Client relations

Appointment scheduling

Emotional resilience

Job description

BluePearl Pet Hospital is seeking Veterinary Receptionists to be the first contact for clients, ensuring warm, professional greetings and smooth check-ins. You will manage calls, appointments, and client communications with empathy in a fast-paced animal-hospital setting.

Benefits include growth opportunities within the Mars Veterinary Health network, supportive training resources, and pet-insurance perks for associates.