Veterinary Receptionist

AAVMP; Oak Creek (WI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Pet insurance

Employee discounts on pet care

Continuing education allowance

BluePearl University training

On-site social worker support

Family-like hospital culture

Job summary

BluePearl Specialty + Emergency Pet Hospital in Oak Creek, WI is seeking a Veterinary Receptionist. You will be the first contact for clients, greeting them warmly and guiding them through the intake process with calm professionalism.

The role requires compassionate listening, clear communication, and the ability to assess emergencies while coordinating appointments. The position emphasizes emotional support for clients, acting as a liaison among clients and the care team, and contributing to a

Qualifications

• Excellent customer service skills and a compassionate approach.
• Clear, calm, and articulate communication with clients.
• Ability to listen actively and respond empathetically to emotionally charged situations.
• Strong professionalism when coordinating appointments and guiding clients.
• Capable of functioning calmly in stressful emergency care environments.

Responsibilities

• Greet clients with friendly eye contact and warm acknowledgement.
• Maintain a friendly, approachable demeanor and clear telephone communication.
• Assess each arrival to determine urgency (stat vs standard).
• Confirm and communicate appointment details and preparation requirements.
• Provide emotional support and resources to grieving clients when needed.
• Serve as liaison between clients and team members during pet care processes.

Skills

Customer service

Communication

Empathy

Active listening

Calm under pressure

Job description

B luePearl Specialty + Emergency Pet Hospital in Oak Creek, WI is hiring for Veterinary Receptionists!

• Are you an excellent customer service professional?
• Do you offer guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Specialty + Emergency Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients .

As a Veterinary Receptionist:

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client's rare need, as well as the pet's general condition.
• You will determine whether an emergency arrival is a "stat" versus "standard" emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate , and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals .
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance , and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.