Veterinary Receptionist

Harbor Animal Hospital; Winthrop Harbor (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in veterinary services is seeking a dedicated Veterinary Receptionist to be the welcoming face for clients and their pets. In this full-time role, you will play a vital part in ensuring a smooth visit for pet owners while managing appointments and providing excellent customer service. If you have a passion for animal care and thrive in a fast-paced environment, this opportunity is perfect for you. Enjoy a supportive workplace with comprehensive benefits, including medical, dental, and retirement plans, alongside a pet discount that recognizes your furry family members.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Pet Discount

401(k) with Company Match

Qualifications

• Experience in a veterinary or medical office preferred.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Greet clients and their pets, and manage appointment sign-ins.
• Handle payments, process credit/debit cards, and schedule future appointments.
• Assist in maintaining cleanliness and organization for a positive client experience.

Skills

Customer Service

Multitasking

Organizational Skills

Veterinary Terminology

Education

High School Diploma

Experience as Veterinary Receptionist

Job description

Join to apply for the Veterinary Receptionist role at Harbor Animal Hospital.

Harbor Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide high-quality, compassionate veterinary care for pets while fostering strong relationships with pet owners, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.

Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM, and rotating Saturdays, 8:00 AM - 12:00 PM.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

About Harbor Animal Hospital

Located in Winthrop Harbor, IL, we're a leading small-animal veterinary facility offering the best veterinary services for your pets. Since Dr. Ned Bartlett founded the hospital in 1988, we've mastered the art of keeping pets happy and healthy.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Veterinary Services