Veterinary Receptionist

VC Evidensia UK; Severn (MD); On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player seeks a friendly and approachable Veterinary Receptionist to join a close-knit team. This full-time role involves managing client interactions, appointment bookings, and administrative tasks in a vibrant veterinary practice. With a commitment to outstanding client care and animal welfare, the team thrives on collaboration and community spirit. Enjoy a rewarding work environment with generous annual leave, enhanced family policies, and various employee benefits. If you're passionate about animals and providing exceptional service, this opportunity is perfect for you.

Benefits

6.6 Weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pawsome Benefits - discounts with retailers

Qualifications

• Experience in a veterinary practice is strongly desirable.
• Ability to manage difficult situations effectively.

Responsibilities

• Answering phone calls and dealing with emails.
• Booking appointments and managing the diary.
• Dispensing prescribed medication and handling payments.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Empathy

Attention to Detail

Education

GCSEs or equivalent including Maths and English

Tools

Microsoft Office

Job description

Stocks Veterinary Centre, Upton-upon-Severn, Worcester, West Midlands

Here at Stocks Veterinary Centre, we are looking for a friendly and approachable Veterinary Receptionist to join our team on a full-time basis.

About the role

The role will primarily be based at our Lower Wick branch in Upton-upon-Severn branch (WR8 0LF), with some shifts at our Worcester (WR2 4BS).

As a Veterinary Receptionist you will play a vital role in the day-to-day running of the veterinary practice. You must be, perceptive, dynamic and proactive. Experience of working within a veterinary practice is strongly desirable.

Specific responsibilities and duties will include:

• Answering the telephone and dealing with emails.
• Processing medication and food orders.
• Booking appointments and diary management.
• Dispensing prescribed medication.
• Taking payments and dealing with account enquiries.
• Placing stock orders and assisting with dispensary organisation and management.
• General administrative work including accurate record keeping and filing.
• Cleaning duties to maintain a tidy reception, waiting area, dispensary and staff areas.
• Giving pet care advice within the remit of the receptionist role and referring queries to nurses and vets when necessary.
• Liaising with the vets, nursing team, other receptionists and wider admin team.
• Dealing with upset clients in difficult circumstances.

Person specification/skills and experience

• Friendly, approachable and empathetic.
• The ability to multi-task and prioritise.
• Excellent customer service and communication skills.
• Strong organisational and administrative skills.
• Computer literate, especially Microsoft programmes.
• Excellent telephone manner.
• Details focused.
• Committed team player, willing to work with and support other staff.
• Ability to help manage difficult situations.
• GCSEs or equivalent including maths and English.
• A full UK driving license and access to a car is required. Car insurance will need to include business cover.
• Conscientious and willing to take responsibility for following up tasks.
• Share a love of animals!
• Previous experience of working within the veterinary industry or a similar sector is strongly desirable.

About the rota

This is a full-time role working a variety of shifts including 7:50am-4:50pm or 10:00am-7:00pm with an hour off for lunch. These shifts are shared fairly between the receptionists. Shift times and locations may vary on occasion depending on the needs of the business.

Our Saturday shifts are as follows:

• Upton-upon-Severn – 1 in 4 Saturday mornings 8:30am-1:00pm
• Lower Wick – 1 in 11 Saturday mornings 8:30am-1:00pm

Your New Team

We have a close-knit team of 25 staff, including 5.4 FTE highly experience vets, 7 nurses, and 7 support staff.

We are a well-established, two-site first-opinion practice nestled in the stunning Worcestershire countryside, perfectly positioned between the Malvern Hills and the Cotswolds. Both locations offer ample parking and convenient access to the M5, with excellent links to Worcester, Birmingham, and Bristol. Our practice prides itself on a strong sense of community, bonded clients, and a commitment to outstanding client care and animal welfare.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Stocks Veterinary Centre, Upton-upon-Severn

School Lane, Upton-upon-Severn, Worcester, WR8 0LF, United Kingdom