Veterinary Receptionist

Southern Veterinary Partners; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary practice in Supply, North Carolina, is seeking a Veterinary Customer Service Representative. The role involves managing client communications, maintaining records, and providing exceptional service. Join a dedicated team that values empathy and professionalism while enjoying competitive pay and benefits.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

Teladoc - free 24/7 doctor access

Discounted Veterinary Care

Employee Assistance Program (EAP)

Qualifications

• Knowledge of veterinary terminology and procedures.
• Experience with veterinary software preferred.

Responsibilities

• Receive and place calls to clients for scheduling appointments.
• Maintain proper documentation through client and pet records.
• Provide excellent customer service and professional communication.

Skills

Organizational Skills

Communication Skills

Critical Thinking

Education

Veterinary Technician Program

Tools

Veterinary Software

Job description

Brunswick Animal Hospital is located in charming Supply, North Carolina. Just down the street from where you would normally take a beach vacation, our 4-doctor, small animal hospital has been proud to serve our community since 1976. Our efficient, well-rounded team has great communication, is fun, and makes a point to know our clients and patients by name.

If you are a passionate and caring team player, please feel free to send us a resume or apply today!

To find out more about Brunswick Animal Hospital, please visit https://brunswickah.com/.

As a Veterinary Customer Service Representative, you will:

1. Receive and place calls to clients for scheduling appointments.
2. Prioritize multiple tasks in a calm, organized manner.
3. Maintain proper documentation through client and pet records, referral documents, medical history, etc.
4. Assist clients by providing instructions, information, invoices, dispensing prescriptions, and scheduling future appointments.
5. Utilize hospital computer systems for documentation and communication.
6. Manage hospital finances by accurately handling transactions and following procedures.
7. Provide excellent customer service and professional communication.
8. Educate clients on pet health, preventative care, and hospital services.
9. Maintain a positive attitude with clients, pets, and team members.
10. Show empathy and compassion toward clients and pets.

Minimum Requirements:

1. Use of standard office and veterinary equipment.
2. Knowledge of veterinary terminology and procedures.
3. Flexible schedule, including some weekends and holidays.
4. Experience with veterinary software preferred.
5. Ability to work independently and follow instructions.
6. Strong organizational skills and critical thinking.
7. Excellent verbal and written communication skills, good judgment, and stress management.

Compensation and Benefits:

• Pay range of $15.00-$16.00/hour based on experience.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) for eligible positions.
• Educational assistance for veterinary technician programs.
• Teladoc - free 24/7 doctor access.
• Discounted Veterinary Care.
• Employee Assistance Program (EAP).
• Opportunity to make an impact in the community and grow professionally.

Our team’s dedication has led to remarkable growth, and Southern Veterinary Partners now employs over 8,000 employees nationwide. We are recognized as #19 on Newsweek’s "Most Loved Workplaces" list in 2022 and have been listed among Inc. 5000’s "Fastest Growing Companies in America" multiple years, as well as Birmingham Business Journal's "FastTrack 30".