Veterinary Receptionist

VC Evidensia UK; Suffolk (VA); On-site; USD 25,000 - 35,000; Part time

Job summary

An established veterinary practice is seeking a dedicated front of house team member to provide exceptional customer care. This part-time role offers the opportunity to work in a friendly environment, where you will be responsible for managing appointments, educating clients about services, and ensuring a welcoming atmosphere. With a focus on employee well-being and development, this position promises a supportive workplace culture and the chance to grow within the veterinary field. If you have a passion for animals and customer service, this could be the perfect role for you!

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in customer service is preferred but not mandatory.
• Strong organizational and communication skills are essential.

Responsibilities

• Answering phone calls and responding to emails efficiently.
• Booking appointments and managing client records.

Skills

Customer Service

Organizational Skills

Communication Skills

Flexibility

Job description

Framlingham Vets, Framlingham, Suffolk, East of England

Are you passionate about delivering excellent customer care and have a love of animals? If so, then this role could be for you!

Framlingham Vets are looking for a friendly, efficient and customer focused person to join their front of house team. This is a part-time position, 2 days a week with scope to increase these hours in the future if required.

Successful applicants will demonstrate good organisational and communication skills, be friendly flexible, enthusiastic, hardworking and have a ‘can do’ approach to their work.

Ideally, we are looking for someone with existing customer service experience, but this does not necessarily need to be in the veterinary field.

Responsibilities for this role will include:

• Answering the phone promptly and efficiently and dealing with enquiries via email
• Receiving customers for appointments
• Dealing with payments
• Educating clients about our Pet Health Club and preventative healthcare products and services
• Booking appointments and diary organisation
• Keep client records up to date
• Keep reception area and consulting rooms clean, tidy and well stocked
• Attending team meetings

Why work with us?

Framlingham vets is a first opinion practice serving the busy market town of Framlingham and the surrounding area. We have a branch surgery in Wickham Market (Saxon Vets).

We are a friendly and welcoming team of 4 Vets who are supported by 6 nurses and 6 receptionists across both sites. We strive to provide the highest standards of clinical care to our patients and give excellent customer care to our clients.

This is a part time role covering 19 hours, you will work 2 days per week, plus 1:4 Saturdays.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Station Road, Framlingham, Suffolk, IP13 9EE, United Kingdom