Veterinary Receptionist

Southern Veterinary Partners; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking animal hospital in Greenville, North Carolina, as a Receptionist. This role offers a dynamic and supportive environment where you will manage client communications, maintain pet records, and provide exceptional customer service. With a focus on compassion and teamwork, you'll be part of a dedicated team that values excellence in veterinary care. Enjoy a range of benefits, including health care, retirement plans, and opportunities for professional growth. If you're passionate about animal welfare and customer service, this is the perfect opportunity to make a positive impact in your community.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

Teladoc - free 24/7 doctor access

Discounted veterinary care

Employee Assistance Program (EAP)

Opportunity to make a positive impact in your community

Qualifications

• Ability to work independently and follow directions.
• Strong organizational and critical thinking skills.

Responsibilities

• Schedule appointments and manage client communications.
• Maintain accurate documentation of client and pet records.
• Provide excellent customer service and educate clients on pet health.

Skills

Veterinary terminology knowledge

Customer service skills

Organizational skills

Communication skills

Ability to manage stressful situations

Proficiency with office equipment

Tools

Veterinary software

Job description

Tenth Street Animal Hospital is a full-service animal hospital located in scenic Greenville, North Carolina. Just east of the North Carolina coastline, our 5-doctor, AAHA-accredited, small animal hospital has been dedicated to pets and their owners since 1987. Our team is unique, providing comprehensive veterinary care in a collaborative, creative, and supportive environment, and we strive for excellence in all we do.

If you are a passionate and caring team player, we invite you to send us your resume or apply today!

To learn more about Tenth Street Animal Hospital, please visit https://www.tenthstvet.com/.

As a Receptionist, you will:

1. Receive and make calls to clients for scheduling appointments.
2. Prioritize multiple tasks in a calm, organized manner.
3. Maintain accurate documentation of client and pet records, including referrals and medical histories.
4. Assist clients by providing information, instructions, invoices, dispensing prescriptions as per veterinarian’s instructions, and scheduling future appointments.
5. Use hospital computer systems to document medical records and communicate with clients and team members.
6. Manage hospital finances by accurately handling transactions, following cash and credit procedures, and adhering to opening and closing protocols.
7. Provide excellent customer service with professional communication skills.
8. Educate clients on pet health, preventative care, and available hospital services to advocate for pets.
9. Maintain a positive attitude in all interactions with clients, pets, and staff.
10. Show empathy and compassion towards clients and pets.

Qualifications and Skills:

1. Proficiency with standard office equipment and veterinary software (preferred).
2. Knowledge of veterinary terminology and procedures.
3. Flexible schedule including some weekends and holidays.
4. Ability to work independently and follow directions.
5. Strong organizational, critical thinking, and communication skills.
6. Ability to manage stressful situations effectively.

Compensation and Benefits:

• Pay range of $12.00-$18.00/hour based on experience.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) - for eligible positions.
• Educational assistance for qualified teammates in AVMA-CVTEA accredited veterinary technician programs.
• Teladoc - free 24/7 doctor access.
• Discounted veterinary care.
• Employee Assistance Program (EAP).
• Opportunity to make a positive impact in your community and work with a great team.

Our team's dedication has led to remarkable growth, with Southern Veterinary Partners now employing over 8,000 staff nationwide. We have been recognized as #19 on Newsweek's "Most Loved Workplaces" list in 2022 and ranked among Inc. 5000’s "Fastest Growing Companies in America" from 2018 to 2022, as well as Birmingham Business Journal's "FastTrack 30" in Birmingham from 2017 to 2021.