Veterinary Receptionist

Southern Veterinary Partners; Parrish (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated Receptionist to join their team in Parrish, Florida. This role involves managing client communications, scheduling appointments, and maintaining accurate records while providing exceptional customer service. The ideal candidate will demonstrate strong organizational skills, effective communication abilities, and a passion for animal welfare. Join a supportive team that values collaboration and offers opportunities for professional growth in a rewarding environment. If you are looking to make a difference in the lives of pets and their owners, this position is perfect for you!

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational Assistance for Veterinary Technician Programs

Teladoc - FREE Doctor Access 24/7

Discounted Veterinary Care

Employee Assistance Program (EAP)

Collaborative Working Environment

Qualifications

• Experience with veterinary software is preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Schedule appointments and manage client communications effectively.
• Maintain accurate documentation and financial records.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Organizational Skills

Critical Thinking

Education

High School Diploma or Equivalent

Tools

Veterinary Software

Standard Office Equipment

Job description

Dr. Nina's Animal Hospital Parrish is located in Parrish, Florida. We are one of two Dr. Nina's Animal Hospital locations, the other being in Sarasota. We are a full-service animal hospital and welcome both emergency treatment cases as well as pet patients in need of routine medical, surgical, and dental care for dogs and cats. Here at Dr. Nina's, we strive to serve as a "one-stop-shop" for all of our clients’ veterinary needs. If you are a passionate and caring team player please apply today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Provide excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Requirements:

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

• Pay range of $12.35-$20.90/hour based on experience.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
• Teladoc- FREE doctor access 24/7.
• Discounted Veterinary Care.
• EAP (Employee Assistance Program).
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).