Veterinary Receptionist

Veterinary Practice Partners; Dunedin (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established veterinary practice is seeking a dedicated Veterinary Receptionist to be the welcoming face for clients and their pets. This role is pivotal in ensuring a smooth experience from the moment clients enter the facility. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional customer service skills and a passion for animal care. With a supportive team and a comprehensive benefits package, this opportunity promises a fulfilling career in the veterinary field. If you are organized, professional, and eager to contribute to a compassionate team, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Professional Development Opportunities

Qualifications

• Experience in a veterinary or medical office setting is preferred.
• Strong organizational skills and ability to multitask effectively.

Responsibilities

• Greet clients, handle appointment processes, and ensure a positive experience.
• Manage payments, schedule appointments, and answer client inquiries.

Skills

Customer Service

Multitasking

Communication

Veterinary Terminology

Education

Experience as Veterinary Receptionist

Medical Office Assistant

Job description

Seeking a Veterinary Receptionist

Animal Hospital of Dunedin is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide outpatients with the level of care we would demand for our own pets, expect to be supported in your work and home life with:

1. A comprehensive benefits package, including medical, dental, and vision insurance.
2. Paid time off and a 401(k) plan for full-time employees.
3. Professional development opportunities.
4. [additional differentiating benefit]

Salary: $17.00-$19.00 per hour

Schedule: Rotating weekends and weekdays

Key Responsibilities:

1. Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
2. Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
3. Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
4. Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
5. Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

1. Previous experience as a veterinary receptionist or medical office assistant preferred.
2. Strong organizational and multitasking skills.
3. Ability to maintain a calm, professional, and positive demeanor.

About Animal Hospital of Dunedin

We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital offers acupuncture, dentistry, dermatology, herbology, traditional Chinese Veterinary medicine, and more.