Veterinary Receptionist

Accreditation Council for Graduate Medical Education; Clearwater (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Client Service Coordinator to join their compassionate team. In this role, you will be the first point of contact for clients, ensuring they receive exceptional care and support during challenging times. You'll thrive in a collaborative environment where your skills in customer service and compassionate listening will shine. With opportunities for growth and development, this position offers a chance to make a real difference in the lives of pets and their owners. Join a company that values continuous learning and a family-like culture, providing a fulfilling career in veterinary medicine.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Flexible Work Schedules

Continuing Education Allowance

Employee Discounts on Pet Treatments

Paid Paternity Leave

Short-term and Long-term Disability

Access to Social Worker

Qualifications

• Excellent customer service skills with a focus on compassion.
• Ability to function calmly in emotional situations.

Responsibilities

• Greet clients warmly and assess their needs upon arrival.
• Confirm appointments and provide emotional support to clients.

Skills

Customer Service

Compassionate Listening

Communication Skills

Education

High School Diploma

Job description

BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Client Service Coordinator

Are you an excellent customer service professional? Do your peers turn to you for advice, guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

Pay: $17 - $26 / hour
This pay band is a starting point and is dependent on experience and advancement through our leveling system.

At BluePearl Specialty + Emergency Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Client Services Coordinator:

1. You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
2. You are always offering a friendly smile, strong eye contact, and an approachable demeanor.
3. You are a compassionate listener.
4. You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
5. You will assess immediately upon arrival each client's needs, as well as the pet's general condition.
6. You will determine whether an emergency arrival is a "stat" versus a "standard" emergency.
7. You will respond to non-patient calls or visitors and connect them to the appropriate team member.
8. You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
9. You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
10. You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

1. Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
2. We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their careers.
3. We understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
4. We value your health and well-being as an associate by providing you with health, dental, vision, and life insurance options, paid paternity leave, and employer-provided short-term and long-term disability.
5. Flexible work schedules, paid time off, floating holidays, and access to a regional licensed social worker for guidance on maintaining a healthy lifestyle in a fast-paced environment.
6. We promote a family-like culture in our hospitals, working together to lead the industry by enriching lives through remarkable pet care.

Equal Opportunity Employment

BluePearl is committed to a diverse work environment and is an equal opportunity employer. All applicants will receive consideration without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship, sexual or affectional preference, gender identity or expression, veteran status, or any other protected characteristic. Accommodations are available upon request during the application process. We are a drug-free workplace.