Veterinary Receptionist

Innovetive Petcare; Birmingham (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Veterinary Receptionist to be the welcoming face of their clinic. This role is perfect for someone who thrives in a fast-paced environment and loves working with both pets and people. You will be responsible for managing appointments, answering calls, and ensuring clients feel valued. The company offers competitive pay, robust benefits, and a positive culture that fosters professional development. If you're passionate about animals and customer service, this is the perfect opportunity for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Staff Discounts

Flexible Scheduling

Ongoing Training

Career Advancement Opportunities

Positive Work Culture

Qualifications

• 1-2 years in a veterinary receptionist or CSR role preferred.
• Clear and kind communication with clients and teammates.

Responsibilities

• Greet clients and pets with a friendly smile.
• Manage appointment scheduling and front desk flow.
• Educate pet parents on services and pet care.

Skills

Customer Service

Multitasking

Communication

Tech Savvy

Education

High School Diploma

Experience in Veterinary Reception

Tools

EMR System

Scheduling Software

Job description

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Birmingham, Alabama

Compensation: $15.00 - $17.00 / hour

Description

Are you passionate about pets and people? Do you thrive in a fast-paced, team-oriented environment where every day is different? Cahaba Valley Animal Clinic is on the lookout for a motivated, compassionate, and customer-service-focused Full-Time Veterinary Receptionist to be the welcoming face of our clinic!

As the first point of contact for our clients and their furry companions, you’ll play a vital role in creating a warm, professional, and organized experience from the moment they walk through our doors. If you love working with animals and people—and can juggle a phone, a smile, and a calendar all at once—this may be the perfect fit for you.

What You'll Do:

• Be the Face of the Clinic: Greet every client and pet with a friendly smile and warm welcome.
• Keep Things Running Smoothly: Manage appointment scheduling, confirmations, cancellations, and front desk flow.
• Master the Phones: Answer incoming calls, book appointments, and provide basic information about services with professionalism and empathy.
• Support Our Clients: Educate pet parents on services and general pet care questions, while ensuring they feel valued and understood.
• Handle Payments with Precision: Process transactions, manage client accounts, and maintain accurate records.
• Keep Data Clean: Enter and update client and pet information in our EMR system quickly and accurately.
• Be a Team Player: Work hand-in-hand with our veterinarians, techs, and fellow receptionists to ensure the best client and patient experience.
• Turn Problems into Positives: Handle client concerns with professionalism, care, and a solutions-focused mindset.

What You Bring to the Table:

Experience: 1–2 years in a veterinary receptionist or veterinary CSR role is highly preferred, but if you’re a quick learner with a heart for customer service, we’re open to training!

Communication Skills: Clear, confident, and kind communication with both clients and teammates.

Multitasking Superpower: Ability to juggle tasks, stay organized, and remain calm under pressure.

Tech-Savvy: Comfortable navigating computer systems, including scheduling and medical record software.

Team Mentality: Cooperative spirit and willingness to pitch in wherever needed.

Flexible Availability: Must be able to work at least four days a week, including rotating Saturdays.

What We Offer in Return:

We know that a strong team is built on support, respect, and great benefits. When you join Cahaba Valley Animal Clinic full-time, you’ll enjoy:

• Competitive Pay: Hourly rate based on your experience and skills.
• Robust Benefits Package: Including health, dental, and vision insurance, 401(k) with company match, paid time off (PTO), and more.
• Employee Perks: Enjoy generous staff discounts on veterinary services and products for your own pets.
• Work-Life Balance: We offer flexible scheduling options to help you maintain a healthy balance, while meeting clinic needs.
• Professional Development: We believe in growing our team from within. We offer ongoing training and clear paths for career advancement.
• Positive Culture: Join a supportive, close-knit team that believes in working hard, having fun, and making a difference every single day.