Veterinary Receptionist

Southern Veterinary Partners; Tampa (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to join their vibrant team. In this role, you will be the first point of contact for clients, managing appointments and providing essential information to pet owners. Your organizational skills will shine as you maintain accurate records and assist with financial transactions. This position offers a unique opportunity to contribute to the well-being of pets while working in a supportive environment that values teamwork and professional growth. If you are passionate about animal care and possess excellent customer service skills, this role is perfect for you.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational Assistance for Veterinary Technician Programs

Teladoc - FREE Doctor Access 24/7

Discounted Veterinary Care

Employee Assistance Program (EAP)

Collaborative Working Environment

Qualifications

• Experience with standard office equipment and veterinary software preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Schedule appointments and manage client communications effectively.
• Maintain accurate documentation and financial transactions.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Critical Thinking

Veterinary Medical Terminology

Education

Experience with Veterinary Software

Experience Utilizing Standard Office Equipment

Tools

Veterinary Software

Job description

At Sunshine Animal Hospital, we provide top-quality veterinary care and boarding to pets in our community.

As pet owners ourselves, we believe that preventative care with wellness exams are the keys to your pet living a longer, healthier, and happier life.

As a full-service veterinary office, we offer state-of-the-art testing and diagnostics, an array of advanced care, routine and advanced surgical procedures, and many other services to provide your pet with the best possible care.

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Exhibit excellent customer service skills and communicate in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets, and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Qualifications:

• Experience utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Compensation and Benefits:

• Pay range of $12.35-$20.90/hour based on experience.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
• Teladoc - FREE doctor access 24/7.
• Discounted Veterinary Care.
• EAP (Employee Assistance Program).
• A large network of over 5,000 veterinary professionals who all share a common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).