Veterinary Receptionist

Ahofd; Dunedin (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated front-desk receptionist to create a welcoming atmosphere for clients and their pets. This full-time role is crucial in ensuring smooth operations at the reception, where you will greet clients, manage appointment schedules, and handle inquiries with professionalism and care. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional customer service skills and a passion for animal welfare. Join a compassionate team committed to providing top-notch veterinary services and enjoy a comprehensive benefits package that supports your work-life balance.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Qualifications

• Experience in customer service and veterinary settings is preferred.
• Strong organizational skills and ability to multitask effectively.

Responsibilities

• Greet clients and manage appointment sign-ins and confirmations.
• Handle payments and schedule future appointments efficiently.
• Assist in maintaining cleanliness and organization in the reception area.

Skills

Customer Service

Multitasking

Organizational Skills

Veterinary Terminology

Education

Experience as Veterinary Receptionist or Medical Office Assistant

Job description

Animal Hospital of Dunedin is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide outpatients with the level of care we would demand for our own pets, expect to be supported in your work and home life with:

1. A comprehensive benefits package, including medical, dental, and vision insurance
2. Paid time off and a 401(k) plan for full-time employees

Salary: $17.00-$19.00 per hour

Schedule: Rotating weekends and week days

Key Responsibilities:

1. Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
2. Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
3. Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
4. Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
5. Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

1. Previous experience as a veterinary receptionist or medical office assistant preferred
2. Strong organizational and multitasking skills
3. Ability to maintain a calm, professional, and positive demeanor

About Animal Hospital of Dunedin

We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital offers acupuncture, dentistry, dermatology, herbology, traditional Chinese Veterinary medicine, and more.