Veterinary Receptionist

Socket.dev; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Job summary

5280 Veterinary Care in Denver seeks a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across front-desk duties in a clinical setting.

Responsibilities include greeting clients, updating medical records in EMR, handling phone lines, processing payments, and coordinating with veterinarians. Must have at least 1 year of front-desk experience and Avimark proficiency; strong communication and compassion required.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with practice management software (Avimark) preferred.
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in appointment scheduling and payment processing.
• Excellent verbal and written communication.
• Ability to handle emotionally sensitive situations.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, respond to inquiries about scheduling, refills, vaccination records, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-up appointments.
• Communicate medical information empathetically, including euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and timely data entry in the PIMS system.
• Coordinate with veterinarians and staff to relay client communications and flag urgent cases.
• Keep reception area clean and organized for a positive client experience.

Skills

Customer service

Phone management

Communication

Conflict resolution

High-volume environment

Tools

Avimark

EMR systems

Job description

Veterinary Receptionist

5280 Veterinary Care is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $22.00-$24.00 per hour dependent on skills and experience

Schedule: Four 10 hour shifts per week, every other Saturday, one rotating late shift per week 9:30AM-8:30PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Avimark required
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients