Veterinary Receptionist

VC Evidensia UK; Malvern (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a dedicated small animal practice in Malvern! Join a passionate team as a full-time Receptionist, where your strong communication skills and positive attitude will shine. You'll be the friendly face greeting clients and their pets, managing appointments, and ensuring a smooth operation. With a commitment to quality care, this role offers a chance to thrive in a supportive environment that values teamwork. Enjoy competitive benefits, including generous annual leave and opportunities for personal development. If you love animals and are eager to provide exceptional service, this position is perfect for you!

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pawsome Benefits - discounts and cashback

Qualifications

• Strong communication skills and a positive attitude are essential.
• Experience in customer service and teamwork is highly valued.

Responsibilities

• Liaising with clients and clinical staff for high customer care.
• Managing appointments, telephone, and email inquiries.

Skills

Communication Skills

Customer Service

Teamwork

Animal Handling

Job description

White House Vets, Malvern, Malvern, West Midlands

White House Vets have an exciting opportunity for a full-time Receptionist to join our team. We are a small animal practice that has a genuine focus on providing quality care to our clients and their pets.

We are looking for someone with strong communication skills who has a positive can-do attitude and enjoys working as part of a team that values and supports each other while ensuring a positive experience for both pets and their owners.

This is a varied position which will include some animal handling, cleaning, ordering stock, and a small amount of lone working. You will also be:

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.

If you love animals and thrive on giving great customer service, then please apply!

About the rota

This is a full-time permanent position working between the hours of 8:00am and 7:30pm (this will vary). There will also be a Saturday involved on a rota basis.

About White House Vets

We offer a caring and personal service for you and your animal companions, who will quickly come to recognise our surgery as a familiar place and be able to put their trust in the hands of our friendly and dedicated veterinary staff. Our number one priority is your pet’s comfort and wellbeing.

We are available 6 days a week, and either ourselves or our emergency out-of-hours service are never more than a phone call away whenever we are closed and through the night.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
• Discounted staff pet care

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

White House Vets, Malvern

156 Newtown Road, Malvern, WR14 1PJ, United Kingdom