Veterinary Receptionist- Day

Accreditation Council for Graduate Medical Education; Levittown (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a passionate team dedicated to extraordinary pet care at a leading veterinary hospital. As a Veterinary Receptionist, you'll be the first point of contact for clients, providing essential support and guidance. Your role is crucial in creating a welcoming environment, ensuring clients feel valued and understood. With opportunities for career growth and continuous learning, this position offers a rewarding experience in a collaborative setting. If you thrive in a fast-paced environment and have a love for pets, this is the perfect opportunity for you!

Benefits

Trupanion Pet Insurance

Discounts on Pet Treatments

Education Allowances

Access to BluePearl University

Leadership Programs

Development Workshops

Support from Licensed Social Worker

Qualifications

• Excellent customer service skills are essential.
• Must be able to handle emotional situations with compassion.

Responsibilities

• Greet clients warmly and maintain a friendly demeanor.
• Listen and communicate clearly with clients in person and on the phone.
• Evaluate clients' needs and manage appointment confirmations.

Skills

Customer Service

Compassionate Listening

Communication Skills

Appointment Management

Job description

BluePearl Pet Hospital is hiring Veterinary Receptionists!

Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

If you seek an opportunity with a team that inspires growth in a collaborative environment, we want to hear from you.

Pay:

$18 - $29 / hour
This pay band depends on experience and advancement through our CareerTrax leveling system.

Role Overview:

Our Veterinary Receptionists are crucial to our hospital's success. You will be the first point of contact for clients, ensuring they receive the care and attention they need. You must be able to remain calm and compassionate, especially in emotional situations.

Responsibilities:

1. Greeting clients: Offer friendly eye contact and acknowledge each individual warmly.
2. Maintaining demeanor: Always present a friendly smile, strong eye contact, and an approachable attitude.
3. Listening and communication: Be a compassionate listener and speak clearly and calmly in person and on the phone.
4. Assessing needs: Evaluate clients' needs upon arrival and determine the urgency of their pet's condition.
5. Handling calls and visitors: Respond promptly and connect them to the appropriate team member.
6. Appointment management: Confirm all appointments and provide clients with accurate preparation information.
7. Supporting grieving clients: Offer emotional support and resources discreetly and compassionately.
8. Managing pet remains: Serve as a liaison, ensuring a respectful and complete process.

Why BluePearl?

• We are passionate about pets, offering benefits like Trupanion pet insurance and discounts on pet treatments and food.
• We support career growth through skill-based leveling, leadership programs, and development workshops.
• We encourage continuous learning with allowances for education, access to BluePearl University, and over 2,000 medical journals.
• We provide support from a regional licensed social worker to help manage the stresses of a fast-paced environment.
• We foster a family-like culture dedicated to extraordinary pet care and industry leadership.

Equal Opportunity Employment:

BluePearl is committed to diversity and equal opportunity. We consider all applicants without regard to race, color, religion, sex, age, disability, or other protected characteristics. Accommodations are available upon request during the application process. We are a drug-free workplace.