Veterinary Receptionist

PetVet Care Centers; Benton (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated Veterinary Receptionist to join their team. This role is pivotal in ensuring exceptional customer service and support within a fast-paced environment. You will manage lobby flow, assist pet owners during stressful situations, and handle essential administrative tasks. Your contributions will directly impact the well-being of pets and their owners, making this position both rewarding and vital. If you thrive in a dynamic setting and are passionate about animal care, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required, or equivalent experience.
• Excellent customer service skills and cash handling abilities.

Responsibilities

• Provides excellent customer service in-person and over the phone.
• Manages lobby flow and schedules appointments.
• Inputs and manages data in practice management software.

Skills

Customer Service Skills

Cash Handling

Multitasking

Clerical Procedures

Education

High School Diploma or GED

Tools

Practice Management Software

Job description

Join to apply for the Veterinary Receptionist role at PetVet Care Centers.

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

1. Provides excellent customer service in-person, over the phone, and during high-stress situations.
2. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
3. Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
4. Assists with medication pickups, inquiries, and provides information about services and products.
5. Inputs and manages data in practice management software, including billing and accounts.
6. Assists with retail sales, weighing pets, processing faxes, and maintaining records.
7. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling, including weekends and holidays.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Schedule:

• 8-hour shift, 10-hour shift.
• Day shift, Evening Shift.
• Saturday availability.

PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.

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