Veterinary Receptionist

Southern Veterinary Partners; Royal Pines (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a compassionate and dedicated team at a leading veterinary practice in the beautiful Blue Ridge Mountains. As a Receptionist, you will play a crucial role in delivering exceptional customer service while supporting the health and well-being of pets. This position offers a dynamic work environment where you can thrive professionally and personally. Enjoy a competitive pay range, comprehensive benefits, and the opportunity to make a meaningful impact in your community. If you are passionate about animal care and client education, this is the perfect opportunity for you.

Benefits

Health Care Plans

Retirement Plans (401k)

Life Insurance

Paid Time Off

Educational Assistance

Discounted Veterinary Care

Employee Assistance Program (EAP)

Qualifications

• Experience in customer service and veterinary medical terminology.
• Ability to manage multiple tasks and maintain documentation.

Responsibilities

• Schedule appointments and manage client communications.
• Document medical records and assist with financial transactions.

Skills

Customer Service

Veterinary Medical Terminology

Organizational Skills

Communication Skills

Critical Thinking

Education

High School Diploma

Veterinary Technician Program

Tools

Veterinary Software

Standard Office Equipment

Job description

At WNC Veterinary Hospital, we have been serving the Arden and Asheville, NC area for over 40 years, providing comprehensive veterinary services including wellness exams, dental care, surgery, and advanced diagnostics. As an AAHA-accredited and solar-powered practice, we prioritize excellence in pet care and environmental sustainability.

Our dedicated team is committed to compassionate, personalized care, ensuring that your furry family members lead happy, healthy lives. We foster a collaborative environment that encourages professional growth and values each team member’s contributions.

Arden, NC, nestled in the Blue Ridge Mountains, offers a serene and picturesque setting with a strong sense of community. The area boasts numerous outdoor recreational opportunities, including hiking, biking, and exploring the nearby Asheville cultural scene, making it an ideal location for both work and leisure.

If you are a veterinary professional seeking to join a practice that values excellence, sustainability, and community engagement, WNC Veterinary Hospital welcomes you. Join us in our commitment to providing top-tier care to pets and contributing to the well-being of our environment.

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, e.g., referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information, and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Provide excellent customer service and communicate professionally with clients and team members.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Show empathy toward clients and treat pets with compassion and respect.

• Utilize standard office and business equipment.
• Have knowledge of veterinary medical terminology and procedures.
• Have a flexible schedule, including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Work independently on assigned tasks and accept direction on given assignments.
• Possess organizational skills and critical thinking abilities to analyze situations and identify solutions.
• Exhibit strong verbal and written communication skills, good judgment, and stress management capabilities.

Pay range: $12.35-$20.90/hour based on experience.

Benefits include health care plans (medical, dental, vision), retirement plans (401k), life insurance (basic, voluntary, AD&D), short-term disability, paid time off (vacation and public holidays for eligible positions), educational assistance for veterinary technician programs, Teladoc 24/7 free doctor access, discounted veterinary care, Employee Assistance Program (EAP), and more.

Join our team and make a meaningful impact in your community while working with a supportive, growth-oriented team of over 8,000 veterinary professionals nationwide. We are proud to be recognized as one of Newsweek’s “Most Loved Workplaces” in 2022 and among Inc. 5000’s “Fastest Growing Companies in America” multiple years.