Veterinary Receptionist

Leesport animal hospital; Leesport (Berks County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonus opportunities

Medical, dental and vision insurance

Mental health and wellness resources

Paid time off, holidays, and parental/

Job summary

Leesport Animal Hospital in Leesport, PA is seeking a friendly Veterinary Receptionist to join our caring team. The role focuses on delivering outstanding client service, greeting clients and their pets by name, handling multi-line calls, scheduling appointments, and processing payments.

You will maintain a clean front desk, explain services and pricing, manage medical records, and coordinate with doctors and technicians.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Strong communication with clients in person and by phone.
• Ability to work with computer-based veterinary software and fast-paced workflow.

Responsibilities

• Greet clients and pets by name; provide compassionate reception.
• Answer phones promptly using a multi-line system; manage emails.
• Schedule appointments and manage client communications and reminders.
• Explain hospital policies, services, and pricing; process payments and invoices.
• Maintain a clean, organized front desk and reception area.
• Coordinate with veterinarians and technicians as needed.

Skills

Reading Comprehension

Customer Communication

Vet Software Knowledge

Fast-paced Workstyle

Education

High school diploma or equivalent

Some college preferred

Minimum age 18

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Veterinary Receptionist

Full Time Customer Service Rep Leesport, PA, US

Leesport Animal Hospital seeks customer service focused individual to join their growing reception team!

The primary job for a receptionist is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A good receptionist is a “people person” who enjoys working with diverse clients and is caring, friendly, and efficient.

The receptionist must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. Receptionists answer the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out clients, process payments and manage financial information, and communicate between clients and other staff.

Receptionist's must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations.

Receptionists should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The receptionist must know and understand our services and recommendations and be able to clearly communicate these to our clients.

Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the receptionist who is responsible for creating a good first and last impression on our clients. The importance of this role can not be over emphasized.

Job Responsibilities

Provide compassionate care to all patients

Greet clients and pets by name

Answer phones promptly and professionally using a multi-line phone system

Answer Emails

Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information

Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required

Check medical and computer records for accurate client addresses, phone numbers and e-mails.

Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease

Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients

Prepare health certificates and/or proof of vaccination as requested by the client

Maintain a clean, neat reception area and front desk

Explain invoices to show value for the care provided, stating all services and products before the total

Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks

Know fees for routine services

Retrieve, update and file patient medical records

Clean up after pets’ accidents in the reception area, exam rooms and exterior sidewalks

Recognize emergency situations, enlisting the aid of doctors and technicians

Communicate with clients in person and on the phone

Attend mandatory continuing education seminars

Educational Requirements & Skills Needed

Educational Requirements: High school diploma or equivalent, some college preferred

Minimum age requirement of 18 years old

Skills Needed

Ability to read and comprehend instructions

Effective communication with clients in person and by phone

Ability to work with computer-based veterinary software

Ability to work in a fast-paced environment

• Competitive hourly pay plus bonus opportunities
• Medical, dental and vision insurance
• Mental health and wellness resources available 24/7
• Paid time time off, paid holidays, and parental leave