Veterinary Receptionist

Rossmoor-Pet-Hospital; Walnut Creek (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee pet care discounts

Health, dental and vision insurance

PTO and holiday pay

Job summary

Rossmoor-Pet-Hospital is seeking a Veterinary Receptionist who serves as the face of our clinic, greeting clients and coordinating with our medical team to keep the day running smoothly.

You will manage calls, schedule wellness exams, surgeries, and urgent visits, process prescriptions, handle payments, and maintain accurate electronic medical records with a focus on exceptional customer service. This is a frontline role in a busy animal hospital.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary or medical experience preferred but not required).
• Strong computer literacy and ability to learn new software quickly.
• Exceptional verbal and written communication skills.
• Ability to lift up to 30 lbs and stand for extended periods.

Responsibilities

• Greet clients, answer multi-line phone systems, and manage hospital email/text communications.
• Schedule wellness exams, surgeries, and urgent care visits using our practice management software.
• Process prescription refill requests and explain basic medication instructions to clients.
• Handle check-ins/check-outs, processing payments, and discussing invoices or financing options (e.g., CareCredit/Scratchpay).
• Maintain accurate electronic medical records and ensure all patient files are up to date.
• Manage the waiting area and communicate wait times to keep the clinic running smoothly.

Skills

Customer service

Communication

Computer literacy

Lift 30 lbs

Education

High school diploma

Tools

Practice management software

Job description

Are you a people person who loves animals? Do you thrive in a fast-paced environment where your multitasking skills can shine? We are looking for a dedicated Veterinary Receptionist to join our team and serve as the face of our clinic.

The Role:

As a Veterinary Receptionist, you are the first point of contact for our clients. Your role is vital in ensuring that pets receive the care they need and that their owners feel supported and informed. You aren't just answering phones; you are managing a busy flow of patients, coordinating with medical staff, and providing exceptional customer service.

Key Responsibilities:

• Client Communication: Greeting clients, answering multi-line phone systems, and managing hospital email/text communications.
• Appointment Management: Scheduling wellness exams, surgeries, and urgent care visits using our practice management software.
• Pharmacy Support: Processing prescription refill requests and explaining basic medication instructions to clients.
• Financial Transactions: Handling check-ins/check-outs, processing payments, and discussing invoices or third-party financing options (e.g., CareCredit/Scratchpay).
• Record Keeping: Maintaining accurate electronic medical records and ensuring all patient files are up to date.
• Clinic Flow: Managing the waiting area and communicating wait times effectively to keep the clinic running smoothly.

What We Are Looking For:

• A candidate with strong emotional intelligence who can remain calm during medical emergencies and empathetic during difficult end-of-life discussions.

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary or medical experience preferred but not required).
• Strong computer literacy and ability to learn new software quickly.
• Exceptional verbal and written communication skills.
• Ability to lift up to 30 lbs and stand for extended periods.

Benefits & Perks:

• Competitive hourly wage based on experience.
• Generous employee pet care discounts.
• Health, dental, and vision insurance (for full-time staff).
• Paid Time Off (PTO) and holiday pay.