Veterinary Receptionist

Vetcelerator; Keaau (HI); On-site; USD 34,000 - 52,000; Full time

Job summary

Big Island Pet Care Center in Puna seeks a friendly receptionist to welcome clients and their pets and to support daily front desk operations.

You will answer calls, schedule appointments, update records, collect payments, and collaborate with the veterinary team to ensure smooth patient care. Prior veterinary experience is preferred, and training is available for the right candidate.

Qualifications

• 1 year of veterinary receptionist experience preferred; willingness to train the right person.
• Strong communication and interpersonal skills for outstanding customer service.
• High school diploma or equivalent required, good computer literacy.

Responsibilities

• Greet and welcome clients and their pets warmly.
• Answer phone calls, schedule appointments, and manage the appointment calendar.
• Obtain and update accurate patient information and records.
• Assist clients with inquiries and provide information about veterinary services.
• Collect payments and maintain financial records.
• Coordinate with veterinary staff to ensure smooth workflow and efficient patient care.
• Perform general administrative tasks such as filing, data entry, and maintaining office supplies.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Veterinary receptionist experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join Our Team at Big Island Pet Care Center as a Receptionist

Big Island Pet Care Center has proudly served the Puna community for over 25 years. Located conveniently in Hawaiian Paradise Park, we work alongside pet owners to educate and provide the best possible care for their ohana. We take pride in offering an environment where clients and patients are greeted by a courteous receptionist, clean exam rooms, friendly doctors, and caring technicians.

About the Role:

We are currently seeking a passionate Receptionist to join our dedicated team. As the first point of contact for clients visiting or calling our clinic, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for both clients and their pets.

Key Responsibilities:

• Greet and welcome clients and their pets warmly
• Answer phone calls, schedule appointments, and manage the appointment calendar
• Obtain and update accurate patient information and records
• Assist clients with inquiries and provide information about our veterinary services
• Collect payments and maintain financial records
• Coordinate with veterinary staff to ensure smooth workflow and efficient patient care
• Perform general administrative tasks such as filing, data entry, and maintaining office supplies

Requirements:

• At least 1 year of veterinary experience preferred; willing to train the right person
• Strong communication and interpersonal skills for outstanding customer service
• Ability to multitask and prioritize tasks in a fast-paced environment
• Basic proficiency in Microsoft Office and computer systems
• Previous experience as a receptionist preferred; willingness to learn is essential
• Passion for animals and a genuine desire to contribute to their well-being
• High school diploma or equivalent

Why Join Us?

• Be part of a team that has been a cornerstone of the Puna community for over 25 years
• Work in a supportive and friendly environment
• Contribute to the well-being of pets and their owners
• Opportunity for growth and learning in the veterinary field