Veterinary Receptionist

Rossmoor Pet Hospital; Walnut Creek (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Pet care discounts

Health, dental, vision insurance (FT)

Paid Time Off and holiday pay

Job summary

Rossmoor Pet Hospital in Walnut Creek, CA seeks a friendly Veterinary Receptionist to be the clinic face for clients and their pets. You will greet clients, manage calls, schedule appointments, process prescriptions, and support billing while coordinating with the medical team.

Ideal candidates have strong communication skills, comfort with medical settings, and the physical ability to lift up to 30 lbs. This on-site role includes benefits for full-time staff and pet care discounts.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Strong computer literacy and quick learning of software.
• Excellent verbal and written communication skills.
• Ability to lift up to 30 lbs and stand for extended periods.

Responsibilities

• Greet clients, answer multi-line phone systems, and manage hospital communications.
• Schedule wellness exams, surgeries, and urgent care visits.
• Process prescription refills and explain medication instructions to clients.
• Handle check-ins/check-outs, process payments, and discuss invoices or financing options.
• Maintain accurate electronic medical records and up-to-date patient files.
• Manage waiting area and communicate wait times to keep clinic running smoothly.

Skills

Customer service

Multi-tasking

Computer literacy

Verbal communication

Education

High school diploma or equivalent

Tools

Practice management software

EMR systems

Job description

Are you a people person who loves animals? Do you thrive in a fast-paced environment where your multitasking skills can shine? We are looking for a dedicated Veterinary Receptionist to join our team and serve as the face of our clinic.

The Role:

As a Veterinary Receptionist, you are the first point of contact for our clients. Your role is vital in ensuring that pets receive the care they need and that their owners feel supported and informed. You aren't just answering phones; you are managing a busy flow of patients, coordinating with medical staff, and providing exceptional customer service.

Key Responsibilities:

• Client Communication: Greeting clients, answering multi-line phone systems, and managing hospital email/text communications.
• Appointment Management: Scheduling wellness exams, surgeries, and urgent care visits using our practice management software.
• Pharmacy Support: Processing prescription refill requests and explaining basic medication instructions to clients.
• Financial Transactions: Handling check-ins/check-outs, processing payments, and discussing invoices or third-party financing options (e.g., CareCredit/Scratchpay).
• Record Keeping: Maintaining accurate electronic medical records and ensuring all patient files are up to date.
• Clinic Flow: Managing the waiting area and communicating wait times effectively to keep the clinic running smoothly.

What We Are Looking For:

• A candidate with strong emotional intelligence who can remain calm during medical emergencies and empathetic during difficult end-of-life discussions.

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary or medical experience preferred but not required).
• Strong computer literacy and ability to learn new software quickly.
• Exceptional verbal and written communication skills.
• Ability to lift up to 30 lbs and stand for extended periods.

Benefits & Perks:

• Competitive hourly wage based on experience.
• Generous employee pet care discounts.
• Health, dental, and vision insurance (for full-time staff).
• Paid Time Off (PTO) and holiday pay.