Veterinary Receptionist

American Veterinary Group (AVG); Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid PTO

Parental leave

Job summary

Lineberger Veterinary Hospital is seeking a Veterinary Receptionist to deliver outstanding client service and support in a fast-paced, multi-doctor practice.

Responsibilities include answering calls, scheduling, greeting clients, handling paperwork, and reviewing invoices or discharge instructions. The ideal candidate communicates clearly, multi-tasks well, and works both independently and as part of a team.

Qualifications

• Prior customer service experience is required.
• Must be able to lift 40 lbs.
• In-person attendance is required to support patient care and operations.

Responsibilities

• Handle front desk duties: answering phones, scheduling appointments, greeting clients.
• Maintain hospital paperwork and review invoices or discharge instructions.
• Support client service and maintain clear communication with clinical staff.

Skills

Customer service

Clear communication

Multi-tasking

Team player

Compassionate

Physically able to lift 40 lbs

Job description

Location: Lineberger Veterinary Hospital

Department: General Practice Hospitals

Location: Lineberger Veterinary Hospital

Description

Our hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital.

The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
• Energetic people-and-pet person with excellent work ethic and social and organizational skills
• Be compassionate/caring
• Willing to work flexible hours including weekends
• Can work individually, as well as on a team
• Self-starter personality that can complete daily tasks without the need for constant direction

Skills, Knowledge, & Expertise

• Prior Customer Service Experience
• Must be able to lift 40 lbs.
• This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands-on and E-training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students