Veterinary Receptionist

Grace Park Animal Hospital; Morrisville (NC); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) plan with company match

Discounted pet care

Job summary

Grace Park Animal Hospital is seeking a friendly Veterinary Receptionist to join our team. You will provide excellent service to clients and pets, handle phones, scheduling, and communications, and maintain accurate records in a fast-paced clinic environment.

We value compassionate, empathetic team players who enjoy the human-animal bond and are comfortable working with all breeds and sizes of dogs and cats. Benefits include insurance, PTO, and a 401(k) plan.

Qualifications

• Minimum 1+ years of experience as a veterinary receptionist or in a client-facing front desk role.
• Excellent phone presence and customer service skills.
• Strong communication, interpersonal and organizational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfort around animals and animal patients as well as their humans.

Responsibilities

• Provide outstanding customer service in person and over the phone.
• Handle administrative duties: answer phones, schedule appointments, and respond to emails and texts.
• Maintain accurate documentation in the medical records system.
• Check clients in for appointments and boarding; process payments accurately.

Skills

Customer service

Phone etiquette

Communication

Multi-tasking

Computer skills

Vet software

Education

High school diploma or equivalent

Tools

Vet software

Job description

Job description:

Are looking for a rewarding career that gives you a sense of accomplishment at the end of the day? One where you can expand your knowledge, grow with a supportive team, and make a difference in the lives of the people and pets in your community? Then you should consider joining Grace Park Animal Hospital!

About Us

Grace Park Animal Hospital is a family-owned, small business focused on creating a supportive, team-oriented culture. We want to work with people who enjoy their job, the people they work with, and who feel a sense of accomplishment after a challenging day. Veterinary medicine can be tough, but having a supportive team around you can make that easier. That’s why we are looking for compassionate, empathetic folks who value the human-animal bond as much as we do and will work with us to fulfill our mission of providing exceptional care to pets and the people who love them.

What You’ll Do

Veterinary receptionists are responsible for ensuring that clients and patients receive excellent service and care through teamwork and friendly interactions.

If you love working hard and love being around animals and their humans, then you will love working at Grace Park Animal Hospital!

As a Veterinary Receptionist you will:

• Provide outstanding customer service in person and over the phone
• Perform administrative duties including, but not limited to, answering phones, managing client inquiries, scheduling appointments, and responding to emails and text messages
• Maintaining accurate documentation in the computerized medical record
• Check patients in for appointments and boarding
• Check clients out and perform financial transactions accurately
• This is an active job and requires one to move throughout the hospital, delivering messages, checking patients in/out and walking them on a leash or carrying them in a carrier

What You Need to Get the Job Done (Minimum Qualifications)

• High school diploma or equivalent; further education is a plus
• 1+ years of previous experience as a veterinary receptionist in an animal hospital setting is preferred
• Must have an outstanding phone personality
• Strong communication and interpersonal skills
• Ability to multi-task and work under pressure at a quick pace in a fast-paced environment
• Attention to detail is a must
• Good organization and time management is necessary
• Proficiency in using computers and veterinary software (preferred)
• Ability to work around substances such as animal saliva, blood, urine, fecal material, vomit, etc.
• Comfortable and able to work with all breeds, temperaments, and sizes of dogs and cats

What We Are Offering:

• Competitive salary, commensurate with your skill level
• Bonus compensation based on hospital production
• Paid time off and holiday pay for full-time
• Medical, dental, and vision insurance with 100% employer paid premiums
• 401(k) plan with a 4% company match
• Discounted pet care