Veterinary Receptionist

American Veterinary Group; Gastonia (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Care Plan

401k Match

PTO

Parental Leave

Work/Life Balance Day

Disability Insurance

Supplemental Insurance

Discounted Vet Care

Scrub Allowance

Hands-on Training

Professional Growth

Tuition Assistance

Job summary

American Veterinary Group's Lineberger Veterinary Hospital in Gastonia, NC is seeking a friendly Veterinary Receptionist to manage front desk operations in a busy, multi-doctor practice.

Responsibilities include answering phones, scheduling appointments, greeting clients, handling paperwork, and reviewing invoices or discharge instructions. The role requires clear communication, organization, and ability to work flexibly, including weekends.

Qualifications

• Prior Customer Service Experience.
• Must be able to lift 40 lbs.
• Regular on-site presence is essential to support patient care and team collaboration.

Responsibilities

• Answer phone calls and schedule appointments.
• Greet clients and manage front desk tasks.
• Maintain hospital paperwork and review invoices or discharge instructions.

Skills

Customer service experience

Multitask capability

Interpersonal skills

On-site presence

Job description

Veterinary Receptionist

Department: General Practice Hospitals

Employment Type: Full Time

Location: Lineberger Veterinary Hospital

Reporting To: Practice Manager

Description

Our hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital.

The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
• Energetic people-and-pet person with excellent work ethic and social and organizational skills
• Be compassionate/caring
• Willing to work flexible hours including weekends
• Can work individually, as well as on a team
• Self-starter personality that can complete daily tasks without the need for constant direction

Skills, Knowledge, & Expertise

• Prior Customer Service Experience
• Must be able to lift 40 lbs.
• This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands-on and E-training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students