Veterinary Receptionist

Carevet; Dravosburg (Allegheny County); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Best-in-class medical insurance

Vision and dental insurance

401k with match

Paid time off

Free continuing education

Mental health support

Revenue sharing program

Job summary

Dravosburg Veterinary Hospital is seeking an experienced Veterinary Receptionist to join our busy team. You will greet clients, manage appointments, process payments, and support doctors and staff with patient flow.

We value compassionate service, clear communication, and a welcoming environment for pets and their families. This full-time role offers growth opportunities and a supportive team in a fast-paced veterinary practice.

Qualifications

• High School Diploma or relevant education and work experience.
• Experience in a veterinary reception role preferred.
• Strong customer service and communication skills.
• Excellent organizational abilities and attention to detail.
• Comfort with using computer systems and software.

Responsibilities

• Greet customers and answer questions in person or over the phone.
• Process incoming patients, payments, and appointments.
• Answer phones, schedule appointments, and relay messages to doctors/staff.
• Handle mail and email correspondence.
• Update and file patient charts.
• Enter data into computerized billing system.
• Retrieve prescriptions as needed.
• Assist with pet supply purchases (food, supplements, grooming items).
• Maintain waiting room cleanliness and organization.
• Assist with retail purchases and upsell where appropriate.

Skills

Customer Service

Organizational Skills

Tech Savvy

Team oriented

Education

High School Diploma or equivalent

Job description

At Dravosburg Veterinary Hospital, we are dedicated to providing exceptional medical care while treating every client and patient like family. Our team is committed to compassionate service, excellent communication, and creating a welcoming environment for pets and the people who love them.

We are looking for an experienced, friendly, organized, and dependable Veterinary Receptionist who enjoys working with both people and animals. If you thrive in a fast-paced environment, have experience in a Veterinary practice, and want to be part of a supportive team, we'd love to hear from you.

Job Responsibilities:

• Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments
• Answer phone calls which may include answering questions, scheduling appointments and recording messages for doctors and staff
• Handle incoming and outgoing mail and email
• Update and file patient charts
• Enter data into computerize billing program
• Retrieve prescriptions
• Assist with pet supply purchases such as food, supplements, and grooming items
• Maintain the cleanliness of waiting room
• Must be able to lift 50 pounds, stoop, bend, and stand on feet for long periods
• Retail sales

Skills / Qualifications:

• High School Diploma or relevant education and work experience
• Previous Veterinary Reception Experience
• Customer Service
• Organizational Skills
• Tech Savvy
• Team oriented

All Full-Time Team Members are eligible for benefits, including:

• Best-in-class medical, vision, and dental insurance
• Short-term and long-term disability
• Life insurance
• 401k with match
• Paid time off
• Free continuing education
• Mental health support
• And more!

We believe in a Whole Person Approach when it comes to our veterinary teams. This includes a living wage for all hospital Team Members, best-in-class benefits, mental health support, and continuous education. Investing in our teams and sharing the growth that they are instrumental in driving are top priorities, which is why every Team Member is eligible to participate in our revenue sharing program as well.

All positions come with growth opportunities – whether you are seeking skill development to advance your career or to build additional capacity to better service your community, we custom tailor plans for each Team Members career journey.