Veterinary Receptionist

Daly City Pet Hospital; Daly City (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Pet care discounts

Health insurance

Dental insurance

Vision insurance

PTO

Holiday pay

Job summary

Daly City Pet Hospital is seeking a friendly Veterinary Receptionist to be the face of the clinic and help coordinate patient flow with the medical team.

You will greet clients, answer phones, manage appointments, handle basic pharmacy tasks, and assist with payments while maintaining excellent client communication and empathetic service in a busy veterinary setting.

Qualifications

• High school diploma or equivalent.
• Strong computer literacy and ability to learn new software quickly.
• Exceptional verbal and written communication skills.
• Ability to lift up to 30 lbs and stand for extended periods.

Responsibilities

• Greeting clients and managing multi-line phone systems.
• Scheduling wellness exams, surgeries, and urgent care visits.
• Processing prescription refill requests and explaining medication instructions.
• Handling check-ins/check-outs, payments, and discussing invoices or financing options.
• Maintaining accurate electronic medical records and up-to-date patient files.
• Managing the waiting area and communicating wait times to keep the clinic running smoothly.

Skills

Computer literacy

Verbal communication

Written communication

Emotional intelligence

Multitasking

Education

High school diploma

Job description

Are you a people person who loves animals? Do you thrive in a fast-paced environment where your multitasking skills can shine? We are looking for a dedicated Veterinary Receptionist to join our team and serve as the face of our clinic.

The Role:

As a Veterinary Receptionist, you are the first point of contact for our clients. Your role is vital in ensuring that pets receive the care they need and that their owners feel supported and informed. You aren't just answering phones; you are managing a busy flow of patients, coordinating with medical staff, and providing exceptional customer service.

Key Responsibilities:

• Client Communication: Greeting clients, answering multi-line phone systems, and managing hospital email/text communications.
• Appointment Management: Scheduling wellness exams, surgeries, and urgent care visits using our practice management software.
• Pharmacy Support: Processing prescription refill requests and explaining basic medication instructions to clients.
• Financial Transactions: Handling check-ins/check-outs, processing payments, and discussing invoices or third-party financing options (e.g., CareCredit/Scratchpay).
• Record Keeping: Maintaining accurate electronic medical records and ensuring all patient files are up to date.
• Clinic Flow: Managing the waiting area and communicating wait times effectively to keep the clinic running smoothly.

What We Are Looking For:

• A candidate with strong emotional intelligence who can remain calm during medical emergencies and empathetic during difficult end-of-life discussions.

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary or medical experience preferred but not required).
• Strong computer literacy and ability to learn new software quickly.
• Exceptional verbal and written communication skills.
• Ability to lift up to 30 lbs and stand for extended periods.

Benefits & Perks:

• Competitive hourly wage based on experience.
• Generous employee pet care discounts.
• Health, dental, and vision insurance (for full-time staff).
• Paid Time Off (PTO) and holiday pay.