Veterinary Receptionist

National Veterinary Associates; Danvers (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Hospital discount for pets

Medical insurance

Job summary

Danvers Animal Hospital, part of a National Veterinary Associates facility, seeks a friendly Veterinary Receptionist to greet clients, answer questions, schedule appointments and process payments, ensuring a smooth flow in a busy clinic.

You will work with veterinarians and technicians, maintain a clean reception area, manage client information with care, and handle phone inquiries with courtesy. This is a full-time, on-site role with potential weekend shifts.

Qualifications

• Must care for animals and show compassion.
• Ability to lift about 50 pounds.
• Multitask efficiently and work well solo or in a team.
• Comfort with veterinary clinic environments including euthanasia.
• Strong listening, problem solving, time management, and judgment.
• Excellent communication skills in a fast-paced setting.
• Present a professional and courteous manner.

Responsibilities

• Communicate professionally to team and clients.
• Collaborate with veterinarian and technician team to maintain pet flow.
• Provide compassionate client service.
• Schedule client appointments and follow up with questions.
• Maintain waiting room and reception area cleanliness and supplies.
• Advise hospital staff about incoming emergencies.
• Greet clients warmly and ensure contact from arrival to departure.
• Complete client check-ins and check-outs.
• Process invoices and payments per hospital policy.
• Keep front office clean and professional.
• Maximize schedule based on doctor availability.
• Assist Hospital Manager with tasks as needed.

Skills

Caring for animals

Active listening

Critical thinking

Time management

Teamwork

Excellent communication

Professional demeanor

Job description

The Veternary Receptionist’sProvides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.

This is a full time position; scheduled days and hours may vary based on hospital need. Weekend work is possible. This position may require standing for long periods of time and some heavy lifting may be involved.

The Veterinary Receptionist reports to the Hospital Manager and in his/her absence, the Managing doctor.

Job Requirements/ Skills/ Physical Demands:

• An employee in this position must have a sense of caring for animals
• Ability to lift approximately 50 pounds
• Ability to multitask efficiently, and work well individually and within a team
• Must be able to handle the physical and emotional aspect of work in a veterinary clinic environment, including euthanasia
• Must have active listening, critical thinking, complex problem solving, time management, judgment and decision making skills
• Excellent communication skills and the ability to work effectively and efficiently in a fast paced environment
• Models a professional and courteous manner with all staff and clients

Essential Functions:

• Communicates professionally and effectively to all members of the team and clients.
• Works collaboratively with veterinarian and technician team to help maintain the flow of pets
• Provides compassionate service to clients
• Schedules client appointments and addresses client questions including calling clients back.
• Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
• Advise hospital staff about incoming emergencies.
• Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic. This includes assisting them in a timely manner and ensuring that someone is in contact with the client from arrival to departure.
• Completes client check-ins and check-outs
• Invoices clients, collects fees, makes change, imprints credit card forms and obtains authorization for credit charges, following the credit policies of the hospital.
• Ensures the front office is clean and tidy, maintaining a professional appearance at all times.
• Maximizes schedule based on Doctor and time needed for an appointment.
• Assists Hospital Manager with additional clinic tasks as needed.

Benefits for a Veterinary Receptionist :

All Full Time Veterinary Receptionist’s receive a benefits package including 401(k) participation, paid time off and a generous hospital discount for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility.

Danvers Animal Hospital is an equal opportunity employer. We strongly and proudly support and value the uniqueness of all individuals and promote a work environment where diversity is embraced.