Vet Receptionist

Daly City Pet Hospital; Daly City (CA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Competitive hourly wage based on experience

Generous employee pet care discounts

Health, dental, and vision insurance

Paid Time Off (PTO) and holiday pay

Job summary

Daly City Pet Hospital is seeking a Veterinary Receptionist to be the first point of contact for clients. This role involves greeting clients, managing scheduling, handling financial transactions, and maintaining electronic medical records. The ideal candidate should possess strong emotional intelligence and communication skills, with a high school diploma required. Benefits include competitive wages, health insurance, and generous employee pet care discounts.

Qualifications

• Experience in a customer service role, veterinary or medical experience preferred.
• Ability to lift up to 30 lbs and stand for extended periods.

Responsibilities

• Greeting clients and managing hospital communications.
• Scheduling wellness exams and urgent care visits.
• Processing prescription refill requests.
• Handling check-ins/check-outs and processing payments.
• Maintaining accurate electronic medical records.
• Managing the waiting area and communicating wait times.

Skills

Strong emotional intelligence

Customer service skills

Exceptional verbal communication

Exceptional written communication

Computer literacy

Education

High school diploma or equivalent

Job description

Are you a people person who loves animals? Do you thrive in a fast-paced environment where your multitasking skills can shine? We are looking for a dedicated Veterinary Receptionist to join our team and serve as the face of our clinic.

The Role

As a Veterinary Receptionist, you are the first point of contact for our clients. Your role is vital in ensuring that pets receive the care they need and that their owners feel supported and informed. You aren't just answering phones; you are managing a busy flow of patients, coordinating with medical staff, and providing exceptional customer service.

Key Responsibilities

• Client Communication: Greeting clients, answering multi-line phone systems, and managing hospital email/text communications.
• Appointment Management: Scheduling wellness exams, surgeries, and urgent care visits using our practice management software.
• Pharmacy Support: Processing prescription refill requests and explaining basic medication instructions to clients.
• Financial Transactions: Handling check-ins/check-outs, processing payments, and discussing invoices or third-party financing options (e.g., CareCredit/Scratchpay).
• Record Keeping: Maintaining accurate electronic medical records and ensuring all patient files are up to date.
• Clinic Flow: Managing the waiting area and communicating wait times effectively to keep the clinic running smoothly.

What We Are Looking For

• A candidate with strong emotional intelligence who can remain calm during medical emergencies and empathetic during difficult end-of-life discussions.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary or medical experience preferred but not required).
• Strong computer literacy and ability to learn new software quickly.
• Exceptional verbal and written communication skills.
• Ability to lift up to 30 lbs and stand for extended periods.

Benefits & Perks

• Competitive hourly wage based on experience.
• Generous employee pet care discounts.
• Health, dental, and vision insurance (for full-time staff).
• Paid Time Off (PTO) and holiday pay.