Veterinary Receptionist New Denver, CO

5280 Vet; Denver, Northern (CO, KY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan

Job summary

5280 Veterinary Care in Denver, CO is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. The role balances administrative precision with warm, compassionate care across a range of interactions, including emotionally sensitive situations.

You will greet clients, manage high-volume front desk tasks, schedule appointments, process payments, and maintain EMR records using Avimark and PIMS, while coordinating with veterinarians and staff to ensure a

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Avimark required.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostics.
• Proficiency in scheduling, multi-line phone management, records management, and payments.
• Proven customer service skills; ability to maintain composure with high-volume client relations.
• Strong communication skills, including active listening and conflict resolution.
• Comfort with handling animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, verify and update records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, respond to inquiries about scheduling, refills, vaccination records, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information compassionately, including end-of-life discussions.
• Maintain EMR records and data entry in PIMS.
• Coordinate with veterinarians, technicians, and staff to relay client communications and manage patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Skills

Customer service

Front desk operations

Multi-line phone management

Appointment scheduling

EMR software

Tools

Avimark

PIMS

Job description

5280 Veterinary Care is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $22.00-$24.00 per hour dependent on skills and experience

Schedule: Four 10 hour shifts per week, every other Saturday, one rotating late shift per week 9:30AM-8:30PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Avimark required
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

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