Veterinary Receptionist

Advanced Animal Hospital Group; DeLand (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a full-time Veterinary Receptionist to join their dynamic team in DeLand. This role is crucial as the first and last point of contact for clients, requiring exceptional client service and communication skills. The ideal candidate will be computer literate, possess a working knowledge of veterinary terminology, and have the ability to handle varied situations with tact and respect. Join a supportive environment that values collaboration and offers opportunities for growth. If you have a genuine passion for animal care and thrive in a busy setting, this position is perfect for you.

Benefits

Supportive team environment

Opportunities for growth

Work-life balance

Medical coverage

Dental coverage

Vision coverage

401K plan with company match

Qualifications

• Exceptional client service and communication skills are essential.
• Ability to handle payment and financial issues with confidence.

Responsibilities

• Greet clients and pets with a positive attitude and professionalism.
• Answer phones and provide knowledgeable advice about animal care.
• Schedule appointments and manage medical records accurately.

Skills

Client Service Skills

Communication Skills

Computer Literacy

Multi-tasking

Veterinary Terminology Knowledge

Tools

Multi-line Phone System

Email and Internet Communication Tools

Job description

Overview

FloridaWild Veterinary Hospital has an opportunity for a Full-Time Veterinary Receptionist to join the team.

Location: 115 East Euclid Avenue DeLand, Florida 32724

Compensation: $16 - $18 / hour based on experience

Shift Details: Some weekends required.

What We Offer:

• A dynamic and supportive team environment where collaboration and compassion are valued.
• Opportunities for growth and advancement within our rapidly expanding practice.
• Get the work-life balance you deserve with a great schedule.
• Competitive compensation and benefits package, including medical, dental, and vision coverage.
• 401K plan with company match.

Job Summary:

The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications:

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement: As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.