Veterinary Receptionist

Southern Veterinary Partners; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

In einer dynamischen und unterstützenden Umgebung suchen wir einen engagierten Empfangsmitarbeiter, der die erste Anlaufstelle für unsere Kunden ist. Sie werden für die Terminplanung, die Dokumentation von Patientenakten und die Bereitstellung von Informationen verantwortlich sein. Unsere Einrichtung bietet nicht nur ein freundliches Team, sondern auch zahlreiche Vorteile, darunter Gesundheitspläne und Weiterbildungsmöglichkeiten. Wenn Sie eine Leidenschaft für den Tierschutz haben und in einem Umfeld arbeiten möchten, das sowohl kulturellen Reichtum als auch natürliche Schönheit bietet, ist diese Position genau das Richtige für Sie.

Benefits

Gesundheitsversorgung (Medizin, Zahnmedizin & Vision)

Rentenplan (401k)

Lebensversicherung (Basis, freiwillig & AD&D)

Kurzzeit-Invaliditätsversicherung

Bezahlte Freizeit (Urlaub & Feiertage)

Bildungshilfe für qualifizierte Mitarbeiter

Kostenloser Zugang zu Teladoc 24/7

Rabattierte tierärztliche Versorgung

Mitarbeiterhilfeprogramm (EAP)

Möglichkeit, in der Gemeinschaft einen Unterschied zu machen

Qualifications

• Erfahrung im Kundenservice und in der Kommunikation.
• Kenntnisse in veterinärmedizinischer Terminologie sind erforderlich.

Responsibilities

• Annehmen und Platzieren von Anrufen zur Terminvereinbarung.
• Dokumentation von Patientenakten und Finanztransaktionen.

Skills

Kundenservice

Verbal- und schriftliche Kommunikation

Organisatorische Fähigkeiten

Kritisches Denken

Education

Kenntnisse in veterinärmedizinischer Terminologie

Erfahrung mit veterinärmedizinischer Software

Tools

Standardbürogeräte

Veterinärsoftware

Job description

At Westlake Animal Hospital in Tarpon Springs, FL, we have been committed to providing comprehensive veterinary care since 1976. As an AAHA-accredited facility, we adhere to the highest standards in veterinary medicine, ensuring exceptional care for our patients. Our services encompass wellness and preventive care, advanced diagnostics, surgical procedures, urgent care, and more. We are equipped with state-of-the-art technology to support a wide range of medical needs, and our team is dedicated to continuous learning and professional development.

Joining our team means becoming part of a collaborative and compassionate environment that values mentorship and the pursuit of excellence in veterinary care. We encourage our teammates to engage in ongoing education and provide opportunities for growth in various areas of veterinary medicine.

Tarpon Springs is a charming coastal community known for its rich Greek heritage and vibrant cultural scene. The historic Sponge Docks offer a glimpse into the area’s sponge-diving history and feature numerous Greek restaurants, bakeries, and shops. Outdoor enthusiasts can explore Fred Howard Park, which offers a white sandy beach and opportunities for fishing, kayaking, and picnicking. Additionally, the nearby Brooker Creek Preserve provides over 19 miles of trails for hiking and wildlife observation.

If you’re seeking to advance your veterinary career in a supportive setting within a community that blends cultural richness with natural beauty, we invite you to consider Westlake Animal Hospital!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $15.00-$18.00/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).