Veterinary Receptionist

Southern Veterinary Partners; Orlando, Delray Beach (FL, FL); On-site; Full time

Job summary

A leading veterinary care facility in Florida is seeking a Receptionist to manage client communications, maintain records, and provide excellent customer service. Ideal candidates should possess strong organizational and communication skills, with a passion for animal care.

Benefits

Health Care Plan (Medical, Dental, Vision)

Retirement Plan (401k)

Life Insurance

Short Term Disability

Paid Time Off

Educational Assistance

Teladoc - free 24/7 doctor access

Discounted Veterinary Care

Employee Assistance Program (EAP)

Qualifications

• Experience with veterinary software is preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Receive and make calls to clients for scheduling purposes.
• Maintain proper documentation through client and pet records.
• Provide excellent customer service and communicate professionally.

Skills

Communication

Organizational Skills

Critical Thinking

Problem Solving

Tools

Veterinary Software

Job description

Coastal Veterinary Clinic is an animal veterinary care facility located in Delray Beach, Florida. We are a full-service animal hospital providing veterinary care to dogs and cats, including routine medical, surgical, and dental services. We believe in treating every patient as if they are our own pets by giving them the same loving attention and care. Our team consists of highly trained, experienced animal lovers dedicated to providing the best care possible. If you are a passionate and caring team player, please apply today!

As a Receptionist, you will:

1. Receive and make calls to clients for scheduling purposes.
2. Prioritize multiple tasks in a calm, organized manner.
3. Maintain proper documentation through client and pet records, including referral documentation and medical history.
4. Assist clients by providing instructions, information, invoices, dispensing prescriptions as per veterinarian’s instructions, and scheduling future appointments.
5. Use hospital computer systems to document medical records and communicate with clients and teammates.
6. Manage the hospital’s financial transactions accurately, following cash and credit procedures, and proper opening and closing protocols.
7. Provide excellent customer service and communicate professionally.
8. Educate clients on pet health, preventative care, and hospital services to advocate for pets.
9. Maintain a positive attitude in all interactions with clients, pets, and teammates.
10. Show empathy towards clients and treat pets with compassion and respect.

Qualifications and Skills:

• Proficiency with standard office equipment.
• Knowledge of veterinary terminology and procedures.
• Flexible schedule, including some weekends and holidays.
• Experience with veterinary software is preferred.
• Ability to work independently and follow directions.
• Strong organizational skills.
• Critical thinking and problem-solving abilities.
• Excellent verbal and written communication skills, good judgment, and stress management skills.

Compensation and Benefits:

• Pay of $17.00/hr
• Health Care Plan (Medical, Dental, Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary, AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions
• Educational assistance for qualified teammates in AVMA-CVTEA accredited programs
• Teladoc - free 24/7 doctor access
• Discounted Veterinary Care
• Employee Assistance Program (EAP)
• Collaborative network of over 5,000 veterinary professionals
• Opportunity to impact your community and work with a great team!

Our continuous dedication has led to remarkable growth. Southern Veterinary Partners employs over 8,000 staff nationwide and has received recognition as #19 on Newsweek’s “Most Loved Workplaces” in 2022. We’ve also ranked among Inc. 5000’s “Fastest Growing Companies” and Birmingham Business Journal's