Veterinary Receptionist

Western Veterinary Partners; Dallas (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Dallas Animal Clinic is seeking a Client Service Representative to be the welcoming face of the clinic, ensuring smooth appointment scheduling and quality customer service. This full-time role offers vital interactions with clients and pets while fostering a compassionate environment. Ideal candidates will have customer service experience and a friendly demeanor, ready to contribute to a dedicated veterinary team.

Benefits

Health package: Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401k options

Paid time off in accordance with site policy

Personal pet discount

Qualifications

• 1+ years of client service experience required.
• Previous veterinary experience is highly desired.
• Detail-oriented and excellent at multi-tasking.

Responsibilities

• Schedule and manage appointments for clients and pets.
• Provide empathetic customer service while managing multiple tasks.
• Process financial transactions and answer inquiries.

Skills

Client communication

Scheduling appointments

Managing multiple phone lines

Financial transactions

Job description

Dallas Animal Clinic is seeking a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with a 4/10 schedule and availability needed Monday - Friday with rotating weekends.

Full-time benefits and compensation**:

• Compensation: $15.50 - $18.00 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• 1+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Client communication
  • Scheduling appointments
  • Checking in/out
  • Managing multiple phone lines
  • Financial transactions

Dallas Animal Clinic, nestled in the heart of Dallas, Oregon, is committed to providing top-notch veterinary care for pets in a warm and welcoming atmosphere. With a team of skilled veterinarians and compassionate staff, they offer a wide range of services tailored to meet the individual needs of each furry companion. From routine check-ups and vaccinations to advanced diagnostics and surgical procedures, Dallas Animal Clinic prioritizes the health and well-being of pets while nurturing strong bonds with their owners. As a trusted partner in pet healthcare in the local community, they strive to ensure every pet receives the highest standard of care and attention.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.