Veterinary Receptionist

Southern Veterinary Partners; Concord (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Southern Veterinary Partners seeks a Receptionist to join their team in Concord, NC. The ideal candidate will be organized, empathetic, and possess strong communication skills to manage client interactions effectively. This role offers a competitive pay range and various benefits, contributing to a supportive and growing work environment.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

Free doctor access via Teladoc 24/7

Discounted Veterinary Care

Employee Assistance Program (EAP)

Collaborative work environment

Qualifications

• Knowledge of veterinary medical terminology and procedures.
• Experience with veterinary software is preferred.
• Excellent communication skills and ability to manage stressful situations.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain documentation through client and pet records.
• Manage financial needs by collecting client transactions.

Skills

Customer service

Communication

Organizational skills

Critical thinking

Empathy

Tools

Veterinary software

Job description

Foster Animal Hospital has two facilities with six doctors. We have been serving the Concord community since 1958. We offer Laser Therapy, acupuncture, canine rehabilitation, board-certified ultrasound, and have a board-certified surgeon for specialty surgeries. We believe in creating an experience that compels our clients to trust us with the care of their pet. We strive every day to create a positive, enthusiastic culture where we work together to achieve great things for our clients and their pets.

Our team works together in all aspects. Everyone is invested in our success and works to provide the best possible service and care to our patients, clients and each other. Our culture is our pride and joy. If this sounds like a work-family that you would like to join, we would love to see your application today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $14.00-$18.00/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).