Veterinary Hospital Operations Leader

Petco; Midvale (UT); In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Petco in Utah is seeking an Hospital Operations Manager to lead the hospital team, partner with Hospital Veterinarian(s), and drive a smooth, profitable operation focused on high-quality patient care and superior client service. You will manage scheduling, revenue and costs, maintain inventory, ensure OSHA standards, and collaborate with store teams to deliver a seamless care experience.

A veterinary background with leadership experience is preferred.

Competenze

• 2-3 years previous experience working in a veterinary practice. In lieu of veterinary experience, must have 2+ years of strong leadership experience.
• Must have excellent written and verbal communication skills.
• Ability to make decisions, delegate tasks and responsibilities and drive results with hospital partners.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone etiquette and basic computer skills.
• Must be a team player willing to continue learning, offer creative ideas and accept continual change.
• Basic computer skills i.e. Microsoft Office suite

Mansioni

• Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience.
• Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment.
• Point person for all day-to-day functions of the practice including, but not limited to – veterinarian and support partners scheduling, equipment function and maintenance, inventory control and ordering, proper invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns.
• Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM (Area Operations Manager) and Human Resources Business Partner.
• Assume scheduling responsibilities for all paraprofessional partners, with the expectation to schedule a minimum of two weeks out. Maintain all hospital partner points in accordance with Petco’s punctuality and attendance policy.
• Create and maintain doctor’s schedule with support from Area or Regional Medical Director as needed.
• Review P&L monthly reporting, and partner with Area Operations Manager to increase revenue growth and exceed financial targets set by Finance team.
• Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required.
• Interface and collaborate with Petco store team to drive a seamless complete care customer experience.
• Schedule appointments, provide client education, relay test results to doctor and clients, maintain and update hospital inventory, maintain client/patient records within the practice management system and manage accounts receivable.
• Keep hospital environment neat and clean; maintain OSHA standards, perform and maintain regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule
• Uphold and enforce all policies of Petco and Vetco Total Care.

Conoscenze

Leadership

Veterinary practice experience

Communication skills

Customer service

P&L management

Team player

Decision making

Formazione

Bachelor’s degree or equivalent experience

Strumenti

Microsoft Office

Descrizione del lavoro

Petco in Utah is seeking an Hospital Operations Manager to lead the hospital team, partner with Hospital Veterinarian(s), and drive a smooth, profitable operation focused on high-quality patient care and superior client service. You will manage scheduling, revenue and costs, maintain inventory, ensure OSHA standards, and collaborate with store teams to deliver a seamless care experience.

A veterinary background with leadership experience is preferred.