Veterinary Hospital Operations Lead

PETCO Animal Supplies Stores, Inc.; Saint Augustine (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Petco Animal Supplies Stores, Inc. oversees a veterinary hospital and seeks a Hospital Operations Manager to lead paraprofessionals, coordinate with veterinarians, and ensure high-quality patient care and exceptional client service.

You will manage scheduling, onboarding, training, and staff development, review P&L, and collaborate with store teams to drive revenue while maintaining safe, compliant operations.

Qualifications

• 2-3 years previous experience working in a veterinary practice
• Excellent written and verbal communication skills
• Ability to make decisions, delegate tasks and drive results with hospital partners
• Compassionate and sympathetic with professional demeanor under pressure
• Must be a team player willing to learn and adapt to change
• Basic computer skills (Microsoft Office)

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence, patient care and client experience.
• Oversee scheduling and staff performance with Area Operations Manager and HRBP.
• Review P&L monthly and partner with leadership to increase revenue and manage costs.
• Interface with store team to ensure a seamless complete care client experience.
• Maintain OSHA standards and keep hospital environment neat and compliant.
• Provide backup front desk support and assist with duties as needed.

Skills

Leadership

Communication

Decision making

Teamwork

Compassion

Telephone etiquette

Basic computer skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Petco Animal Supplies Stores, Inc. oversees a veterinary hospital and seeks a Hospital Operations Manager to lead paraprofessionals, coordinate with veterinarians, and ensure high-quality patient care and exceptional client service.

You will manage scheduling, onboarding, training, and staff development, review P&L, and collaborate with store teams to drive revenue while maintaining safe, compliant operations.