Veterinary Front Office Client Services Lead

VCA Animal Hospitals, Inc; Town of Ithaca (NY); In loco; USD 39.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and dental benefits

Pet care discounts

401(k) plan and paid time off

Descrizione del lavoro

VCA Animal Hospitals, Inc is seeking a highly experienced Client Service Supervisor to join our leadership team. Under direction from the Hospital Manager, this role oversees client service, finances, marketing, staffing and HR to support high-quality patient care and excellent client service.

Candidates should have supervisory experience, a friendly demeanor with people and animals, and the ability to multi-task in a fast-paced environment.

Competenze

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.

Mansioni

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
• Assist Hospital Manager with day to day operations.
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

Conoscenze

Client service operations

Organization skills

Client relations

Interpersonal skills

Computer skills

Oral and written communication

Supervisory skills

Self-starter

Team player

Lift up to 40 pounds

Descrizione del lavoro

VCA Animal Hospitals, Inc is seeking a highly experienced Client Service Supervisor to join our leadership team. Under direction from the Hospital Manager, this role oversees client service, finances, marketing, staffing and HR to support high-quality patient care and excellent client service.

Candidates should have supervisory experience, a friendly demeanor with people and animals, and the ability to multi-task in a fast-paced environment.