Veterinary Client Service Lead & Team Coach

Pet Services of Washington, P.S.; Lockport (IL); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Pet discounts

Résumé du poste

VCA All Pets is a 2-doctor practice delivering high-quality veterinary care including preventive medicine, surgery, dentistry, diagnostics, and compassionate client service. The Client Service Representative Lead will guide front-office operations, mentor team members, and ensure an exceptional guest experience for pets and their families in a collaborative hospital environment with doggy daycare services.

The role emphasizes teamwork, leadership, and hands-on coaching to maintain high standards

Qualifications

• Excellent knowledge of client service and communication center operations
• Strong organizational skills and attention to detail
• Strong client relations and interpersonal skills
• Excellent oral and written communication skills
• Intermediate to expert computer skills
• Strong leadership and team support skills
• Ability to coach, mentor, and support team members
• Self-starter with the ability to work independently and as part of a team
• Strong client service background
• Ability to handle multiple priorities in a fast-paced environment
• Ability to lift up to 40 pounds
• Previous leadership or supervisory experience preferred
• Minimum of 2 years of client service experience preferred
• Minimum of 2 years of veterinary experience preferred

Responsabilités

• Support the day-to-day operations of the client service areas and maintain strong relationships throughout the hospital & our doggy daycare.
• Assist with interviewing, training, coaching, developing, mentoring, and supporting Client Service team members.
• Provide on-the-job training to help develop team members' skills and reinforce client service standards.
• Assist the Hospital Manager with daily hospital operations
• Support front office workflow and ensure consistent execution of policies, procedures, and protocols.
• Assist with resolving client concerns and communicate trends or opportunities to hospital leadership.
• Identify potential problems, workflow concerns, and client service needs, and provide recommendations to leadership.
• Utilize sound judgment when making decisions that support the best interests of the hospital, clients, and patients.
• Coach and support team members while encouraging accountability and teamwork.
• Assist with performance feedback and development conversations for Client Service team members.
• Assist with maintaining reporting tools and operational resources needed to support business goals.
• Support accurate communication of financial information to clients and medical team members.
• Act as a liaison between Client Service and other departments
• Assist with maintaining a positive, organized, and efficient front office environment.
• Serve as a role model by demonstrating professionalism, accountability, teamwork, and exceptional customer service.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Connaissances

Client service

Organizational skills

Interpersonal skills

Communication

Computer skills

Leadership

Coaching

Independent work

Veterinary experience

Multitasking

Physical ability

Description du poste

VCA All Pets is a 2-doctor practice delivering high-quality veterinary care including preventive medicine, surgery, dentistry, diagnostics, and compassionate client service. The Client Service Representative Lead will guide front-office operations, mentor team members, and ensure an exceptional guest experience for pets and their families in a collaborative hospital environment with doggy daycare services.

The role emphasizes teamwork, leadership, and hands-on coaching to maintain high standards