Veterinary Front Office Supervisor & Coach

Manhattan Veterinary Group, P.C.; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking a Front Office Supervisor to oversee day-to-day client service operations and staff development at our veterinary facility. You will train, coach, and evaluate front desk personnel while ensuring smooth interactions with doctors and clients.

The role involves enforcing front office policies, addressing client concerns, and collaborating with the hospital manager to optimize workflows and reporting tools. Flexible hours may be required.

Qualifications

• 2 years of supervisory experience in customer service and/or veterinary field.
• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Must be able to work flexible hours and days.
• Ability to lift up to 40 pounds.

Responsibilities

• Oversee day-to-day front office client service areas and internal relations.
• Direct on-the-job training to develop employee skill sets.
• Advise employees on performance requirements and client service standards.
• Assist Hospital Manager with daily operations.
• Resolve informal client complaints and report to the hospital manager.
• Ensure efficient front office operations and enforce policies/protocols.
• Identify problems and recommend workflow/process improvements.
• Make department decisions using sound judgment for the hospital and clients.
• Coach employees and direct reports.
• Assist in developing and delivering front desk evaluations with the hospital manager.
• Develop and maintain reporting tools and queries to manage the business.
• Communicate financial information to clients and doctors.
• Act as liaison between front office and other department supervisors.

Skills

Client service

Supervisory skills

Organizational skills

Interpersonal skills

Oral & written communication

Team player

Self-starter

Veterinary field experience

Physical ability

Tools

Computer skills

Job description

VCA Animal Hospitals is seeking a Front Office Supervisor to oversee day-to-day client service operations and staff development at our veterinary facility. You will train, coach, and evaluate front desk personnel while ensuring smooth interactions with doctors and clients.

The role involves enforcing front office policies, addressing client concerns, and collaborating with the hospital manager to optimize workflows and reporting tools. Flexible hours may be required.