Lead Veterinary Client Services Specialist

Vicar Operating, Inc. dba VCA; United States; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Pet care discounts

Career development

Team environment

Job summary

VCA Animal Hospitals in the United States is seeking a Lead Client Service Representative to guide a busy client service team within the hospital. Under the Hospital Manager and Client Service Supervisor, you will oversee daily operations, mentor staff, and ensure outstanding client service and smooth front-office workflow.

The ideal candidate has leadership experience, is customer-focused, and can multitask in a fast-paced veterinary environment.

Qualifications

• Excellent knowledge of client service and communications center operations.
• Strong organizational skills and attention to detail.
• Strong client relations and interpersonal skills.
• Excellent oral and written communication skills.
• Intermediate to expert computer skills.
• Strong leadership and team support skills.
• Ability to coach, mentor, and support team members.
• Self-starter with the ability to work independently and as part of a team.
• Strong client service background.
• Ability to handle multiple priorities in a fast-paced environment.
• Ability to lift up to 40 pounds.
• Previous leadership or supervisory experience preferred.
• Minimum of 2 years of client service experience preferred.
• Minimum of 2 years of veterinary experience preferred.

Responsibilities

• Support the day-to-day operations of the client service areas and maintain strong relationships with internal departments.
• Assist with interviewing, training, coaching, developing, mentoring, and supporting Client Service team members.
• Provide on-the-job training to help develop team members' skills and reinforce client service standards.
• Assist the Hospital Manager and Client Service Supervisor with daily hospital operations.
• Support front office workflow and ensure consistent execution of policies, procedures, and protocols.
• Assist with resolving client concerns and communicate trends or opportunities to hospital leadership.
• Identify potential problems, workflow concerns, and client service needs, and provide recommendations to leadership.
• Utilize sound judgment when making decisions that support the best interests of the hospital, clients, and patients.
• Coach and support team members while encouraging accountability and teamwork.
• Assist with performance feedback and development conversations for Client Service team members.
• Assist with maintaining reporting tools and operational resources needed to support business goals.
• Support accurate communication of financial information to clients and medical team members.
• Act as a liaison between Client Service and other hospital departments.
• Assist with maintaining a positive, organized, and efficient front office environment.
• Serve as a role model by demonstrating professionalism, accountability, teamwork, and exceptional customer service.

Skills

Client service operations

Leadership

Team coaching

Communication skills

Multitasking

Computer skills

Interpersonal skills

Veterinary experience

Able to lift 40 lbs

Tools

CRM software

Microsoft Office

Job description

VCA Animal Hospitals in the United States is seeking a Lead Client Service Representative to guide a busy client service team within the hospital. Under the Hospital Manager and Client Service Supervisor, you will oversee daily operations, mentor staff, and ensure outstanding client service and smooth front-office workflow.

The ideal candidate has leadership experience, is customer-focused, and can multitask in a fast-paced veterinary environment.