Veterinary Front Desk Supervisor

Pet Services of Washington, P.S.; Copiague (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation/sick days

Employee pet discounts

Job summary

Pet Services of Washington, P.S. in Copiague, NY seeks a Front Office Supervisor to manage day-to-day client service operations at the front desk and coordinate with hospital departments. You will train staff, enforce standards, and handle inquiries while supporting the hospital team.

The role requires supervisory experience in a veterinary setting, strong communication skills, and the ability to work flexible hours. Competitive benefits and a collaborative work environment are offered.

Qualifications

• 2 years of supervisory experience in customer service and/or veterinary field.
• Excellent knowledge of client service and communication center operations.
• Strong organizational and interpersonal skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Must be able to work flexible hours and days.
• Ability to lift up to 40 pounds.
• Intermediate to expert computer skills.
• Self-starter and team player.
• Strong client service background.

Responsibilities

• Oversee day-to-day front office operations and client service across departments.
• Direct on-the-job training and staff development.
• Advise staff on performance standards for client service.
• Assist Hospital Manager with daily operations.
• Resolve informal client complaints and report to hospital manager.
• Enforce policies, procedures, and front-office protocols.
• Identify workflow issues and propose improvements.
• Make departmental decisions with prudent judgment.
• Coach employees and participate in evaluations.
• Develop and maintain reporting tools and business queries.
• Communicate financial information to clients and doctors.
• Serve as liaison between front office and other department supervisors.

Skills

Client service

Communication

Supervisory

Interpersonal

Organizational

Computer skills

Team player

Self-starter

Veterinary experience

Flexible hours

Tools

Microsoft Office

Job description

Pet Services of Washington, P.S. in Copiague, NY seeks a Front Office Supervisor to manage day-to-day client service operations at the front desk and coordinate with hospital departments. You will train staff, enforce standards, and handle inquiries while supporting the hospital team.

The role requires supervisory experience in a veterinary setting, strong communication skills, and the ability to work flexible hours. Competitive benefits and a collaborative work environment are offered.