Veterinary Front Desk Supervisor

Tufts VETS; Walpole, Northern (MA, KY); Hybrid; USD 40,000 - 47,000; Full time

Job summary

Tufts VETS in Walpole, MA is seeking a CSR Supervisor who leads with professionalism, inspires the team, and confidentially navigates challenging conversations. This working supervisor spends 80% of time at the front desk performing CSR duties, coaching staff, and fostering strong client relationships.

A focus on hospitality and patient care drives daily decision-making and team development. The role requires frontline supervision, payroll oversight, and active participation in recruitment,

Qualifications

• Minimum of 3 year leadership or supervisory experience.
• Minimum of 3 year working in the veterinary field.
• Minimum of 5 years customer service experience.

Responsibilities

• Perform all duties of a CSR and supervise front-desk operations.
• Motivate, inspire, and empower staff while maintaining client care standards.
• Provide coaching and training aligned with hospital expectations.
• Oversee payroll, scheduling, and timekeeping for the CSR team.
• Lead regular department meetings and participate in recruitment and onboarding.

Skills

Leadership

Customer service

Interpersonal skills

Multi-tasking

Communication

Stress management

Education

High school diploma or equivalent

Job description

Tufts VETS in Walpole, MA is seeking a CSR Supervisor who leads with professionalism, inspires the team, and confidentially navigates challenging conversations. This working supervisor spends 80% of time at the front desk performing CSR duties, coaching staff, and fostering strong client relationships.

A focus on hospitality and patient care drives daily decision-making and team development. The role requires frontline supervision, payroll oversight, and active participation in recruitment,