Pet Care Front Desk Specialist

Pet Services of Washington, P.S.; Newark (DE); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Employee pet care discounts

Growth opportunities

Supportive team culture

Résumé du poste

Pet Services of Washington, P.S. in Newark, DE is seeking a Veterinary Client Service Representative to greet clients, schedule appointments, handle payments, and support the veterinary team on the front desk. The role emphasizes friendly service, professionalism, and smooth daily operations.

Applicants should have strong communication skills, the ability to multitask, and empathy when working with clients and their pets. Veterinary or medical office experience is preferred.

Qualifications

• : Previous customer service experience preferred; veterinary or medical office experience preferred
• :
• Strong computer skills and ability to learn practice management software
• :Excellent verbal and written communication skills
• :Ability to multitask and remain organized in a fast-paced environment
• :Comfortable handling sensitive or emotional situations with empathy and professionalism

Responsabilités

• Greet clients and patients warmly, providing a positive and professional first impression
• Answer incoming calls, schedule appointments, and address client inquiries
• Manage appointment flow to support efficiency for the medical team
• Accurately enter and update patient and client information in the computer system
• Process payments, invoices, and financial transactions
• Communicate clearly with veterinarians, technicians, and kennel staff to ensure continuity of care
• Provide clients with information regarding services, treatments, and general pet care
• Handle multiple tasks simultaneously while maintaining attention to detail
• Assist with administrative duties such as filing, email communication, and record keeping
• Maintain a clean, organized front desk and lobby area

Connaissances

Customer service

Communication

Multitasking

Empathy

Professional demeanor

Outils

Practice management software

Description du poste

Pet Services of Washington, P.S. in Newark, DE is seeking a Veterinary Client Service Representative to greet clients, schedule appointments, handle payments, and support the veterinary team on the front desk. The role emphasizes friendly service, professionalism, and smooth daily operations.

Applicants should have strong communication skills, the ability to multitask, and empathy when working with clients and their pets. Veterinary or medical office experience is preferred.